Customer Testimonials
Very friendly staff, do not try to oversell and do both quality and timely work.
Excellent customer service and good explanation of what I was to expect in the service of my bicycle.
Good service. Very knowledgeable
Good email communication and very helpful and polite staff at the North Vancouver store.
The employees understand that my time is important. They will try their best to fix my bike the same day I bring it in. I really appreciate that.
Good service, good people.
Helpful and knowledgeable team and great selection of high quality products.
Consistently great service.
Excellent service!
Very knowledgeable staff!!! They know their bikes!!!!!
Great products & outstanding service. The staff are fantastic.
Excellent service, thoughtful, never gouging. Often stay open just past closing for stragglers. Customer for life!
Very thorough and the bike was good as new.
Service was great. Friendly and efficient.
Thank you for the good experience!
Super helpful from start to finish!
You had parts I needed
I got really helpful advice setting up my bike w/ tubeless and gravel tires, there was a good stock of parts and accessories, and the bike techs turned my bike around very quickly (<1 day).
Attentive staff, good advice and above and beyond service
Good explanation about the service - but I though it was a bit pricy - but good service and fast.
Was in for service on Saturday! Excellent customer service and generally nice people! Great to see they rise to the occasion for anything one would need for biking!
Helpful and knowledgeable staff in the service area
Helpful staff
Great customer service. good prices equipment & accessories.
It was quick and easy to find what I want. Great service in helping fit me to the bicycle.
Thanks Tony!
Friendly and would give you info as much as to what you need
The North Van store provider much quicker service than the Downtown store, which ignored emails from me and lost track of my parts order.
Good quality products and friendly and professional advice. We had a great help from Dean in selecting and customizing our bikes!
Service was friendly and professional, and i was given good information about my bike. Really appreciated the good service, it was better than other bike shops i’ve been too.
The gentleman in the parts department was knowledgeable and made suggestions to fix my bike and keep costs down. My bike is all fixed up and working like new.
Thanks!
Best customer service. Dean was patient and knowledgeable.