Customer Testimonials
The staff here are friendly, professional, and very knowledgeable. Help is offered generously but without the pressure to buy or the feeling of being oversold. I ordered something online for in-store pickup and really appreciated the notification I received once my order was ready, and the personal reminder afterward when I wasn’t able to actually pick up my order right away. Great shop. Great service.
Good communication and friendly service.
Knowledgeable staff
Good inventory
Great service and reasonable
Good selection of inventory and very helpful.
Knowledgeable, helpful, inventory, location
Selection. Deal prices!
Staff member I dealt with was very helpful. I was also at the downtown location earlier that day and they were also very helpful but the items I was looking for were at the North Van location. They offered to have the items delivered to the downtown store but I wanted them that day. Overall very good experience in both stores.
Your staff were awesome!
Good products and good service
Friendly, helpful staff and well-stocked store.
I was very impressed with the knowledge and helpfulness of the young man at the service desk (Kevin?, Trevor?)
The service and expertise at this store is second to none. I have bought multiple bikes over the years and am an avid rider. This is easily the best staff I have ever dealt with all around. Very knowledgeable and excellent service.
Thanks a lot,
Michael Cassady
Love the service and the staff. Always helpful and knowledgable.
Always enjoy frequenting BSP which always exceeds expectations
good service and good advice,that is what people look for.
Friendly/knowledgeable staff, thorough service and good parts selection
BSP is my go-to, it’s a massive location with loads of products to choose from. Decent prices as well! I find the staff there to be helpful and informative on the products they carry.
Everyone is super friendly, and you have the brands that I want at the prices I want.
Service work is well done and timely.
I am i a process of converting folding bike into electric and found most of the bike shop staff
clueless about the bike parts. This time was different , your mechanic was knowledgable and
informative , very kind and friendly .He solved my technical problem in mere 15 minutes.
I would recommend this store to anybody in a heartbeat.Thank you.
Good product and service.
Great customer service and willingness to stay after closing hours to allow me to evaluate a bike for purchase.
I was able to find my mirror easily on your website and pick up the store was smooth. I would order here again.
Great service and attention to detail
Very pleasant and easy to deal with! Will definitely go back.
Mark and the guy with the crow tattoo of Bart Simpson were great! Very helpful, accommodating and made my new experience of having a bike a lot better. I would recommend this place to all my friends! :)
Great customer service
I used to buy bike parts & accessories at MEC excusively. Now they are pricing themselves out of the market & often don't have items in stock.
In two visits to BSP so far I have not seen those problems!
Great service! Great turn around time! Same day order pick up. Pick up took just 2 minutes. Saved lots of time. Thank you!