Customer Testimonials
Attentive staff, good advice and above and beyond service
Good explanation about the service - but I though it was a bit pricy - but good service and fast.
Was in for service on Saturday! Excellent customer service and generally nice people! Great to see they rise to the occasion for anything one would need for biking!
Helpful and knowledgeable staff in the service area
Helpful staff
Great customer service. good prices equipment & accessories.
It was quick and easy to find what I want. Great service in helping fit me to the bicycle.
Thanks Tony!
Friendly and would give you info as much as to what you need
The North Van store provider much quicker service than the Downtown store, which ignored emails from me and lost track of my parts order.
Good quality products and friendly and professional advice. We had a great help from Dean in selecting and customizing our bikes!
Service was friendly and professional, and i was given good information about my bike. Really appreciated the good service, it was better than other bike shops i’ve been too.
The gentleman in the parts department was knowledgeable and made suggestions to fix my bike and keep costs down. My bike is all fixed up and working like new.
Thanks!
Good selection thru your website.
Visiting Van from TO and my bike went down on first ride.
First name removed took care of it ASAP and had me back on my bike in 24hrs! Didn't miss a day!
Huge thanks to First name removed and BSP team.
mz
friendly service, knowledgeable staff, not pushy on sales
Service is always prompt and professional, and staffs encountered friendly. Thank you.
Good products, great customer service. Stephen helped me and he was awesome.
Excellent service on my bikes every time I’ve been in.
Great staff. They're so helpful and friendly.
Timely, knowledgeable and friendly
I liked the speed of finding the right bicycle for my purpose. I also liked my sales person Gurshan. Good customer service
After purchasing an ebike from another retailer, I realized they had sold me a bike that was unsuitable for my size. I shopped this time at your store, and love my new TREK! Thank you
Perfect services, all staffs are nice. excellent bike and products.
I have first time mountain bike, it's comforable and easy to ride on any raod.
helpful advice
The service staff are knowledgeable, courteous and enthusiastic. The repair to my bike were done on time and the tune up made my bike like new again.
Your welcoming helpful attitude stands out in Vancouver. And it’s backed up when it really counts by the quality of your work. Cheers
Knowledgeable staff, eager to help
Great friendly service
I very much appreciate the friendly welcome and the deep knowledge of the staff about all things bicycle. I will definitely recommend your store to friends in the cycling community.
I got really helpful advice setting up my bike w/ tubeless and gravel tires, there was a good stock of parts and accessories, and the bike techs turned my bike around very quickly (<1 day).