Customer Testimonials
Everything is good
Expert & friendly service.
Great service.
Great customer service - Steven and his team are great at meeting customers’ needs. Great selection as well.
Staff is always so helpful and spend quality time showing they care.lots of good advice too.
Great customer service and staff is very knowledgeable and helpful!
Great service!
customer service was great. quick. efficient. cost effective. very happy customer
Great service experience!
People
The technician fixed my bike in a day! Thanks so much
BSP is one of the few vendors who sell Specialized mountain bikes. I experienced exceptional service from Milan, the Langley location manager.
Great, quick service on my bike, thanks!
Perfect customer service !
Great service and very helpful with explaining details of e-bikes. Only issue was when I got the bike home, tires were very low in air.
I had a flat rear tire on my electric folding bike on the way to work and the staff were able to replace the tube quickly while I was at work, allowing me to ride my bike home after work. This fix is something I could not have done on my own, because a large, heavy wrench was necessary to remove my back wheel, to do the repair, a tool I would not have carried with me even if I had a tire tube to do the repair. Staff were knowledgeable, friendly and exceedingly helpful and I was most grateful.
Helpful advice/recommendations
I like the price matching and the quick response to questions I had emailed.
Reliable service and helpful staff.
Good quality.
I called Trek to ask if a rough bottom bracket was covered under warranty. I was prepared to buy one with my own money to replace. I was pleasantly surprised that the Trek rep said he would call BSP North Van to arrange for the replacement BB.
I went to BSP the next day and they had a BB for me!
Great Trek handoff from corporate to BSP to take care of me.
We bought an electric bike from them and they were very honest with me when we went for repairs. They could not help us because of their supplier, but they did what the could for me.
Everything
Amazing customer service they always make sure you get what you need…mechanics know there stuff..
I was very impressed by the staff at both locations that I dealt with. Super friendly and knowledgeable. Got a great deal on a great bike too. Thanks. Ride safe
Super friendly, were curious about my new gravel bike, great service. Always happy to shop here.
My favourite bike store on the North Shore. I have always had exceptional, friendly service from the staff!! Well done!
Hi,
I found Alaina and Milan to be very helpful in guiding me through the warranty process and had excellent customer follow-up.
Thanks,
Good stuff and professional staff.
Friendly, prompt and strong technical staff
Your services is great 🙏💚