Customer Testimonials
Everything!! Very friendly, kind helpful knowledgeable. No try to upsell when I purchased my new bike. Felt service was very personalized and I feel very appreciated as a customer and client
Very friendly staff.
Easy to book an appointment online, was given an overview of what the expected work to be done was. The work was completed within a day and met the pricing provided. Great service overall!
Friendly and knowledgeable staff who don't try to "up-sell" you products or services you don't want or need. Willing to work within your budget, and for this I'll be back.
I like you guys a lot! I bought my beloved bike (a Marin) at Reckless, but never took to the folks there. I met your shop when I entered the UBC triathalon in 2022 and based on that experience you became my go-to bike shop. Folks are friendly, genuine, helpful is a generous way. Plus, you have had each of the few accessories I have needed to buy. Would defininitely recommend.
My bike needed a repair.. I was told it may be two weeks. Got a call to pick up the next day. Excellent service.
I was very happy with the way I was treated when I arrived to have my ebike repaired. Although it wasn’t a big task it was completed while I waited. The person I dealt with was very friendly and appreciated me coming to their store.
The North Korean guy is amazing!!!
Good service
The staff was kind and very helpful. I learnt a lot and they were very patient and knowledgable.
Good website for checking on merchandise
Really helpful and knowledgeable staff.
Good knowledge people.
We have bought 3 bikes from you and lots of servicing. Always had good service.
Fast and good maintenance. Even helped me the day afterwards with a small issue. Thanks.
Very friendly service. Good options to choose from.
Services is phenomenal.
Alaina been very supportive and understands my cycling needs quickly. Thank you Alaina.
Service was superb! The lady who helped me was very knowledgeable and in the end I was very satisfied with my purchase
Your services is great 🙏💚
Everything is good
Expert & friendly service.
Great service.
Great customer service - Steven and his team are great at meeting customers’ needs. Great selection as well.
Staff is always so helpful and spend quality time showing they care.lots of good advice too.
Great customer service and staff is very knowledgeable and helpful!
Great service!
customer service was great. quick. efficient. cost effective. very happy customer
Great service experience!
People
Great selection of products and the service was excellent!