based on 3018 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Michael was great. So informative and friendly
Love the bike selection - got a new Surly and it’s amazing. Staff was also super helpful - Jim offered assistance right away and walked me through everything - felt like I was in great hands!
Team was knowledgeable, responsive, and extremely helpful.
Very helpful staff!
Basket consultation was very helpful. Install was very quick. I really appreciated the discussion of different options for the basket and the thoughtful way the mechanic discussed various options, ideas, potential issues, etc. Execution of plan and install of basket was good workmanship. Price was reasonable. Great experience overall - many thanks.
Not much it was just a little disorganized
The support that I received from the workers there was great!
They were also well-informed and professional.
The set-up on my new bike was done on the same day of purchase!
Good location, friendly and professional staff
Friendly and kind staff in the shop, very quick work, and went over and above to help me, give me advice on gravel areas, and take great care of my bike. Thank you!!!
Service was great. Salesperson Chad was very knowledgeable. Fast and efficient, no-nonsense transaction. Would highly recommend Bicycle Habitat Prospect location.
matt was amazing! i think my bike fit is going to make me fall in love with cycling agai
Been going to this shop for years. Matt Justine and the team are always helpful and make me feel important. Even for small things. But the big issues are always problem solved.
Love this shop
Very happy with the purchase i made for my son. The team was so helpful and knowledgeable. There was no pressure to buy but they made that choice so easy.
I went for a full tune up. They did an excellent job on my very dirty bike and the turn around time was very quick. The staff is friendly and helpful.
Thank you Bicycle Habitat!
The time spent and information provided were outstanding. We even called the manufacturer and got a response on installing a child seat. I want to thank you for spending the time and helping me
The services you guys provide have always been top notch and the folks who do it have always been great to speak to. I never once feel dumb for asking a question - y'all treat me like a person! And the prices are really good too. I can't thank you guys enough for your help!
Highly knowledgeable, super friendly.
You were very helpful and knowledgeable. Went out of your way to get the information needed. I would definitely recommend you to everyone
Thank you so much for helping me get a new bike chain on my weird bike! and also for kindly tightening my brakes and rack — so kind to pay attention to and throw in the little things like that!!!
Great customer service and high quality bicycles- what's not to love?
Matt is super helpful and knowledgable.
Everyone was so knowledgeable and helpful! They provided great guidance and recommendations without being pushy. They set me up with a great gravel bike and the gear I need for a multi-day biking trip. I also like that they encourage you to take the bike for a loop in Prospect Park to really get a feel for it and if it's the right one.
David is GREAT loved his help and patience!
I shouted you out on my Strava. Most of the people working seem like they want to help. I loved that you had the tires that I wanted in stock and that I could get a quick tubeless install.
The person who helped me pick out a helmet was knowledgeable and friendly. In and out in line 5 minutes
Best customer service. Love the bike buy back program for my growing kids and the used bike section.
The bike we bought was installed incorrectly and they didn't give us the tools that come with us so we can't fix it ourselves.
Everything is fairly priced and the staff are fantastic. Been going here for more than a decade.
Great staff. My bike got some plastic stuck on the real wheel that stopped my wheel from moving. I believe the staff-person was named Eric. He was very patient with each customer.
Wesley was very patient and informative and helped us a great deal.