based on 3050 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was super quick, super friendly, and super helpful. It was my second repair there and this was even more impressive than the first time.
Noah was very helpful— Thanks!
Honest, friendly, timely. Excellent deal on my bike
The attendant was awesome. I forgot her name but very kind and helpful.
Knowledgeable staff with most needed goods in stock.
I unfortunately don’t know the name of the gentleman who served me on 8/16 when I bought a TREK bike and various accessories but he did a phenomenal job. Extremely generous with his time and knowledge and showed great understanding of what I was looking for (and ended up happily purchasing from him). Not trying to push me hard to buy anything in particular, yet I ended up spending $800+ and felt good doing so. Masterclass in sales, left a warm fuzzy feeling that makes me want to give your shop all my future business.
perfekt
Great service last minute!
Best selection
Knowledgeable staff
Great help from the staff who are friendly, available and want to get things right!
Friendly, knowledgeable service
Fast and friendly
Very happy with my purchase, but even happier with the customer service I received from Justine. Above and beyond! She made me feel so welcome and taken care of. Will be highly recommending to friends.
Great customer service. Matt is the best!
Helpful feedback maintain my bike.
Service is great and reliable. Bought my new bike there.
Everyone who works there is friendly, they know their stuff and they're clear about the products they have and the work they do.
The serice was fast and thorough.
Your repair services.
Amazing service and incredibly friendly and kind staff!
I love everything about Bicycle Habitat. Everyone there is super knowledgeable, helpful and lovely. They care about doing right by their customers, not about selling you something you don't need. Another bike store told me I had to get rid of my beloved old Trek and buy a new bike. I went to Bicycle Habitat to replace the old Trek, and they fixed up my old bike and made it like new. I recently bought a new bike there to use outside of NYC and Justine was incredible in helping me figure out which bike would suit my needs. I love this bike shop!
You can use my name but only Cheryl H. please, not my full last name. Thanks.
Service was good, quick and friendly! Helped me out in a pinch!
Friendly and helpful.
Justine at the Chelsea shop did a wonderful job of picking up the slack when the park slope shop had not yet built and transferred my bike in over a week.
She got the ball rolling immediately. The bike was ready for me to test ride the next day. And when the bike wasn't what I was hoping for, she helped me test ride a different bike and ultimately buy an all City space horse micro shift, which I love.
I will definitely keep coming to bicycle habitat in Chelsea for my bike service and needs.
I was worried that you would not repair electric bikes but I am glad you took my electric bike and fixed it with very reasonable rate.
I had to have two bicycles serviced that didn’t have any major problems and the whole bill came out to over $600. It just seemed exorbitant. My housekeeper brought the bikes and brought them back because I was out of town and I felt that I had been taken advantage of.
helpful friendly staff, suggest the right fixes or equipment
You have good products, you offer good guidance, you have very competent sales people and excellent mechanics. What is there not to like?
Well we very much appreciated the speedy service. But I was surprised by the Price for a tire. I would have preferred options. While I'm sure it's a good tire maybe a quick discussion can be part of the service.