based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional service.
Although my request for pedal tips was not initially installed, they were able to install them on my pickup date with just a 15 minute wait time.
Thanks very much for the service. I will be recommending those who own bikes that there is a great place to get bike service in my local area.
Regards,
Felipe
Really helpful, clear and honest. Did the work well
Staff is very nice and helpful, bike repair person was skilled and knowledgable and replaced my brakes and tuned up my bike very well. They had bike lights and reflective stickers, and waterproof seat covers, and helped me choose the right ones for what I needed.
Your knowledgeable and friendly staff helped us buy a new bicycle from the stock that Bicycle Habitat had on sale. We left the store feeling excited and empowered by the whole experience!
Perfect
Val was great! Very helpful and answered all my questions very helpfully.
Service staff is incredible. Went above and beyond to get a part warrantied from the manufacturer when they could've just charged me for a new one. This is the only place I'll go from now on.
Friendly and skilled service in a timely fashion
Fast service, terrific job overhauling my Felt, good vibes, smart friendly staff.
Great spot. Its clear who is truly invested in cycling vs just paychecks
Excellent service all around. Very pleasant experience
Everyone was very helpful and clear what the issue and solution was.
The team is very kind, patient, and helpful!
very friendly and helpful!
went in to fix a flat tire. Re-attached tire and tube wrong, where the rim strip is not correctly set and is sticking out, and therefore the tire is not sitting in the lead correct.
I could purchase it online and pick up in store and have it installed while i wait. i purchased a bike basket. I asked a couple other questions about my bike and the man helping me was very generous with his time and knowledge.
The purchase of a bike for general use around the park and street went very smooth. I walked in on a Thursday evening, I was shown several models, I testes a medium and a large, and settled on the large model. They fitted my especial seat, added a kick stand, and a lock. Overall a very pleasant transaction.
Friendly staff, great service, solid price!
The products are first rate and the service... even more so.
Very good satisfied
fantastic customer service- kind, informative, and efficient. Also the best mech folks!
Quick service. Reasonable price
Service professional knowledge
fairly pricey - $17 for a 4 minute flat fix
Great helpful staff.
Great store with friendly and helpful staff, bike mechanics go above and beyond!
Justine is amazing!
Your staff is fantastic, knowledgeable and persistent. They wouldn't let go until all my problems were isolved.
The guy on the desk was patronizing and rude. This was particularly unfortunate as the other members of the team – incl. someone who helped explain different lock strengths, and a mechanic who came to check if I needed anything done to the bike itself – were really lovely. The guy at the desk was dismissive and made me feel really unwelcome. He was very welcoming and engaged with the male customers, so I've come to assume his rudeness to me was based on misogyny, but would love to be proven wrong about that. All that being said, I won't be back and I wouldn't recommend to friends.
Service while you wait, unlike those Trek stores that put your bike in storage for a month because they operate first-come, first-served and have dramatically underhired bike techs.