What our customers think of us!

The wonderful person who helped me was kind, thoughtful, knowledgeable, and shared info without me feeling rushed, or not knowing enough about bikes, or whatever snobby bike stores do lol. Had a great experience, not as close as Ride Brooklyn but will def come back!

After a short wait to speak with someone regarding service for my bike it was taken in and repaired (rear wheel inner tube replacement) in 5 minutes. Then I was on my way. Reasonable price and reliable service (also got my bike tuned up during a few months before).

Quality products. Quality service.

The person I first talked with was a little patronizing and didn’t really want to help me. I came home and told my family I felt the same way I did when I was young and went into male-dominated record shops. If I really want my bike fixed, I feel like I have to return with a my son, a serious cyclist, who rides a very nice bike.
On the other hand, Rick is always nice to me and when he came along, he gave me lots of time and advice and ideas. (I think that’s his name. The older guy who often leads bike tours.)

I brought in a cracked frame to get an opinion and they took their time to properly advise me. These are solid guys that deserve your business.

Long line outside to pick up bike is a bit frustrating.

Great service

Friendly, knowledgeable staff. Very important.

Excellent service! Thank you!

Everything - knowledge support products

I am so appreciative of how responsive you were to a fix I asked for on a late Sunday afternoon. The person I worked with was attentive, kind, and very knowledgeable. Much thanks!

Personalized! I bought what I needed, nothing more - all were honest, educated and skilled!!

I dropped my bike of on Saturday and was told it would be done Tuesday. I called on Friday evening to find out why I hadn't heard back and after asking about my bike I had to wait on hold for 15 minutes so that when someone came back to the phone they could tell me it was being worked on then. When I came to pick the bike the front brake hadn't been tightened well. Even worse, the mechanic broke the shifter so that the marker no longer moves when I shift gears. The shifter worked when I dropped it off so I was unhappy about this. I went back to the shop and had to wait through a long line again to explain this. I was told there was nothing that could be done about the shifter and that it wasn't your shop's fault even though it worked when I went in.
To me it seems like I got shoddy, rushed work on a Friday afternoon when someone wanted to get home and then had my bike thrust on them as you closed because it was forgot all week. The brake not being done right and the shifter getting broken don't inspire much confidence in your shop.
You could make it right by fixing or replacing the shifter.

Kind, knowledgeable, and efficient

great service and communication

Great knowledgeable staff that are very helpful

Trek. Lifetime basic Maintenance. Customer Service. Justine's customer service is on point!

People were nice!

Comminication

The service person who helped me was awesome

Excellent customer service

The people, especially the guys at the service dept.

You know what you are doing and are efficient!

For one the loft like space you have. 2nd you have nice, patient employees. I worked with John, he was cool, helpful and good natured.

Please don’t ever lose the customer focused quality! Thank You.

Staff was super helpful and expert!

Very good customer service!

Very good follow up!!

Overall, the staff are extremely friendly. I just spent two hours with Libby, the manager, who fit two bikes for me making a number of adjustments. She was very patient and explained everything clearly. And I was able to get an appointment right away.

Appreciate the care they have always shown me.

Everyone was incredibly helpful to make sure my partner and I were fully set up to commute and get around Brooklyn on our new bikes! Extremely knowledgeable staff and excellent selection.

Great