based on 3052 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always helpful and friendly. quick turnaround on repairs etc
Great, friendly service from Mike
No ideas.
Great staff. always helpful. And always a pleasant experience. Plus the work is solid!
Waiting to receive gift card in the mail for my son-in-law.
Professional and consultative, I had a great purchase experience with Matt, and walked away feeling educated and confident about my purchase
courteous, professional, seem to have the customers best interests of existing customers in mind (rather than just try to sell a new bike)
Thanks for the speedy, kind service.
Not sure my services were done right. Specifically some odd choices were made with my grip tape installation.
Though for serious bike work I do trust bicycle habitat. Sales people and mechanics were very nice this time around. In the past I’ve been pressured into services I didn’t want or need.
Always great
Knowledgeable friendly staff. Quality products. Like to support local business
Thanks for giving such quick assistance with my brakes.
I lake this is the first time in your store and I founded everything and Olson the attention was expelen.
Everyone there is ready to help you with all things bicycles and riding. All are welcome and I always learn something new with the kind employees.
Everything!!
The people, environment and care for bicycles.
Thanks so much to the super friendly individual on staff that went through the trouble to find two nuts/caps to secure the tire on my kiddo’s bike. Plus helpful input on the next bike and reminding me of the trade in process. Much appreciated!
Here's the straight dope - Bicycle Habitat in Brooklyn (but not the one on Lafayette in NYC) has a reputation of be snooty. I was hesitant to bring my bike there, but I was too lazy to go to the other bike shop. We have a saying about going into the store: "prepare to be humiliated."
But, I was very happy to experience a really nice, helpful staff.
I admit that I still have some (small t) trauma from previous encounters so I am cautious. But this was a pleasant interaction so I hope it continues and I hope that the store can turn around this reputation.
Everyone is so very helpful. And interested in making sure what you want actually happens. Friendly and knowledgeable. I First name removed't think I would ever go anywhere else for may biking needs.
thank you team for fixing my bike! wonderful work, Eric was the best
Must have been an off day for you guys.
The knowledgeable repair staff A+++
It has always been my home away from home.
Excellent personable customer service, vast knowledge, and care.
Sometimes the customer service is a little sharp on the edges and you often don't have things in stock, but I do trust you very much and still only go to you.
Matt at the Chelsea store is among your best assets. He is very knowledgeable and highly professional with a great sense of customer service.
Great averall service!
You take the time with customers and have lots of stuff in stock.
FAST courteous service. Had my bike shipped and there the same week! I was kept updated on shipping details and was delighted with the service.
Amazing service and I got a great deal. Learned a lot and am very happy with my purchase.