based on 4610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The bike mechanics are always top notch and I appreciate the wonderful job they do with my bike every time I bring it in. I had a less than welcoming interaction with some of the sales reps/customer service reps when I had some questions, and that is why I am only giving this interaction a 7. A bit of improvement with bedside manner and some empathy can go a long way when it comes to serving the community, especially when we are paying a high price for these services.
Convenient and comprehensive
I talked to Rick at the Park Slope bicycle habitat location and he was excellent! Rick was extremely helpful, knowledgeable and very nice. It was a pleasure to work with him to pick some gear and hear about his experience with it.
Excellent product and especially the service. In 24 hours they had the road bike ready.
Everyone was incredibly helpful and I appreciated the expedited service. There was a little slippage -- I had called in advance and been told I could have a tune-up that same day. When I arrived, I was told I would need an appointment. But the situation was quickly rectified, and everyone including the sales people and the mechanic was very responsive. My bike rides beautifully, and I'm very happy with the accessories I purchased. Thank you!
Great service. I came in to buy a helmet and the staff spent a lot of time with me explaining how they're made and helping me try some on. Happy customer.
your service folks are always considerate, knowledgeable and helpful.
Thank you
Mike the mechanic was the best. I very much appreciated his attention to detail.
Tim is really helpful and clear and fast, and I just wish it cost a bit less to change a ruptured tube.
Lots of choices.staff are so helpful
I'm very happy with the maintenance and brake fix on my bike. The cost was reasonable, and the turnaround time was good.
excellent flat fix
Staff was quick and efficient in repairing my bike.
I've had nothing but great experiences with you guys.
Great service
Nice bike, good communication, easy pickup
Friendly staff who helped me right away.
helpful, rapid service. thank you.
Courteous and knowledgeable, as always.
Amazing service always
Great service. So helpful.
The service was very friendly and straightforward! The person who helped me gave me his recommendations without talking down to me even though it's clear I wasn't sure what I was looking at. Believe it or not that's rare and made me feel really welcome
I love everything about Bicycle Habitat— the best bike shop in Brooklyn. The retail, the service, the repair dept all top notch.
I went for a fix my brakes
Didn’t fix it, but of course, charge $45
Awesome customer service and best place to go for bikes and repairs
Attentive and courteous staff, quick turnaround, mindful of pricing considerations, easy to secure a test ride.
The staff is professional, knowledgeable and nice! Thank you!
Excellent atention and service.
The information and service
The staff!