based on 2986 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quick
Great hospitality! They helped me pick out what I needed and walked me through what was best for my bike. They even installed what I purchased right then and there. Great environment and would absolutely recommend to a friend. Thanks for the great service!
I love you guys. :p
Tim did a great job changing my front brake pads and disc. He then did a quick evaluation of my bike to make sure it was in good working order and advised me on what I need to do next. I always go to Bicycle Habitat to have them work on my bikes and have never been disappointed.
Always great service and knowledge about bikes!
Engaging staff, with tips on what works and what doesn’t work, so you don’t end up spending unnecessary money.
Brian was amazing! so helpful
Service repairing breaks didn’t include repair of the break cables.
Fair deal quick service.
Fast and efficient
Excellent service, no price gouging.
Could not wish for friendlier service! Needed a new chain and a new tire they were able to get everything done same day. When i picked up my bike they noticed something off with the handle bar and made sure to tighten before letting me go!! Honestly its a pleasure going there every time we have been going there for years and they always save the day!! Thank you!!
Fantastic service -- helped get an old steel de rosa back in shape and on the road! Kindness and professionalism all the way through. Thanks, chaps!
They canceled and returned my deposit back with no questions asked.
The best bike shop! So responsive and helpful.
I bought a new bike in January and it's had persistent brake problems ever since. I had to return multiple times between January and May to get them addressed. I was told I'd be contacted when parts came in but I often wasn't contacted and had to call myself after waiting a couple of weeks. Most recently the back brake rotor and pads were replaced and after getting the bike home I realized the pads were rubbing. I know I need to bring it back to be fixed but I'm running out of energy. I wish I'd gotten a different bike from a different shop.
Knowledgeable, friendly staff
Great people and service
Brought a bike to build. They did a great job. service was friendly and professional. They also helped me with parts for this used , but cool older bike. Liked their attitude about bikes. Would definitely bring my bike back for service and I would highly recommend the bike shop.
The technician, Tim, was courteous and seemed knowledgeable about my bike. He swapped out a tire in no time and also offered to fix a gear-shifting issue that I had noticed before but hadn't thought to ask to get looked at.
The best, the friendliest, the fastest! I appreciate you!
Very knowledgeable and patient.
Friendly and helpful
Theo was very capable!
Friendly, informative and helpful.
Loyalty discounts!
Great service as always!
I came in looking for lights and got quick assistance navigating the selection and finding the right fit for me.
As a female-identifying cyclist, I also appreciate that this bike shop consistently has a mix of genders represented on the staff - a rarity in NYC bike shops in my experience. It’s a low bar, but this goes a long way to make the shop feel more welcoming to me.
The service was fantastic just pricey
Good service helpful advice from knowledgeable staff