based on 3018 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and professional service and reasonable prices.
The service is always great, Justine, Matt, David, they are all on top of things. They make sure to find out what the issue is and follow up as the work is being done. They all go above an beyond!
Staff customized the perfect bike for my son!
Timely repairs, fairly priced. Good communicative staff!
Awesome team, from patient, thoughtful, consultive sales folks to thoughtful and professional customization build - out tech.
Excellent attention, prompt, knowledgeable and friendly
Great selection and always outstanding customer service. Our family has purchased all our bikes from you for 10 years and we will continue to do so.
Your email system is messed up
Knowledgeable, friendly staff. Very welcoming store, and you can't say that about a lot of bike shops.
Quality work, fair pricing, quick service.
Excellent staff, customer service and efficient rapid repair team make Bicycle Habitat the ideal bike shop to go to in NYC.
Thank you Justine, Nate and Anthony for your courteous, friendly and fast problem solving with my issue.
Jose Mesa.
Too expensive
Good communication- good service - and good location. Everyone I worked with was professional and nice.
Everyone at the shop was friendly and helpful. Libby set me up with a new helmet, bike repair kit, and a suitable lock. I am new to biking. Having a friendly group of knowledgable people available to walk me through everything was important to me.
Excellent bike shop with great people always friendly knowledgeable and helpful
Thanks to Tec Antonio and company, my bike is very smooth.
I was on the fence between a 52 and a 54 for bike sizing. I wanted to purchase my bike from bicycle habitat. I discussed this issue extensively with two different salespeople. Honestly, I think I annoyed them by how much I talked about it, but in my own defense I was planning to spend approximately $5k on a bike. I wish the two employees who helped me had just said that they did not have a bike fitter on staff, and so they could not provide me with the expert advice I needed to make the call. Instead, they told me that only I could really know what bike size I needed. Long story short, I ended up buying the wrong size bike and having to return it immediately. I have since had the opportunity to meet with a bike fitter, and I now know that it is actually possible to know what my correct bike size is. Today, I was treated with enormous care and respect at another shop and this has thrown into stark relief how bad my experience was at Bicycle Habitat.
Honest and fast service. Exactly what you want in a local bike shop.
The expertise made me comfortable betting my welfare and my son‘s welfare in the kid seat on the repairs proposed. Peace of mind that we were getting quality work done at a good price.
fast, accurate and reasonably priced.
Love my sl7 sport
Thank you so much
I have to fix brakes on my Sun's Bike. I went to Google, found three different places, then asked GPT which would be the best fit for a non-high-end bicycle fix that I can bring in the same day. It said that y'all would be the best, and I was not disappointed. I walked in to fix my son's bike. They were ready immediately, knew the problem, fixed it quickly, and were super nice.
Helpful, friendly and professional staff
Great experience!! Attentive staff, well stocked in all manners of cycling gear.
Bicycle Habitat Vanderbilt's customer service representatives and technicians are very courteous, kind and knowledgeable. Customers are provided the most cost-effective services they need. The family-oriented environment created at Bicycle Habitat Vanderbilt makes it a pleasure to visit the location.
Fixed my. Immediate problem while I waited but also suggested an interesting longer term fix.
Wesley was incredibly helpful when trying to pick out a bike. He was patient through my dozens of questions and extremely knowledgeable. Ended up getting a great deal on a Checkpoint SL 5; I will definitely be coming back with any future cycling needs.
Attentive to customers. And knowledgeable.
an over 40yrs as a customer and still feel their serves are excellent!
Catherine Yelverton
Movement Matters
Whole experience was awesome.