based on 3018 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They are pros and do things the professional way
Why would you upsell me an ultegra cassette when I have 105 components? Why weren’t the brakes actually fixed?
The people who work at Bicycle Habitat are very helpful and the repair people are skilled.
The salesperson was very helpful, knowledgable and friendly.
Hi! I am an experienced cyclist who is not intimidated by the weird vibes of bike shops. But I so regularly have weird customer service experience at your shop that I would prefer to go anywhere else and dread going when I have to. Yesterday I called your Vanderbilt store looking for a road race (not aero) helmet. On the phone the sales associate was terrific and helped me figure out what helmet I should look for and said they had plenty in stock. When I showed up I first interacted with a different guy (tall, light skin, dark hair, seemed to understand Spanish) who was pretty rude -- didn't ask anything about what I was looking for in a helmet, spewed lots of random info about helmets at me, when I asked about a particular model he suggested it was too expensive for me ($300 range) but then told me to look at a, like $65 commuter helmed and an aero helmet (two diametrically opposed categories), then got distracted my a friend who came in with a kid and left me to my own devices; when the friend left he didn't come back to see how I was doing but also didn't go help any other customers either. I was fine with that but it was a parade of things that were just crappy and made me want to take my business elsewhere Luckily you employ other people and soon thereafter the guy I spoke with on the phone came over; he had pulled four models for me. Super cool of him. Turns out the one I liked best in the size and color I wanted (a $160 Giro) wasn't in stock, but he called the Park Slope store and said there was loads more stock there. As I was leaving he said that too few poeple come in looking to buy the nice stuff. So off I went. When I got there I worked with another competent person. There must have been a miscommunication someplace -- could have easily been on me -- and the helmet I thought I was coming there to buy was not, in fact, in stock. It took this person an unreasonably long time to check the stock -- definitely an opportunity for a faster system or better training on it -- but I ended up finding something I liked better that clocked in at $380 with tax. After the comment of the guys in the first store, I'm wondering if one of the reasons people don't buy the nicer stuff is because one of your employees is actively dissuading people from buying it both overtly and by being a jerk. But that's just my two cents.
Great selection, great service. Kate is fantastic!
I feel I'm rushed when I come in. When I told the salesperson what I wanted to do they were asking for a deposit even before I handed them the bicycle. For Pete's sake, slow down a bit.
Also, if ll ne talking to one salesperson then a mechanic will also have input while another person on the sales team is giving their input too.
We came in for a few strange items.. and Libby met us with a smile and seemed to know exactly what we were looking for.. She showed us price options and features..
We left the store with everything we needed for our 150-mile ride to Montauk this weekend.
We even had a part on order that arrived in 3 days. Thanks y'all... SG.
Chelsea had amazing energy I came in and she immediately helped me with my warranty claim. Then she talked with Speciled on the phone for me to make sure the claim went through. Called me and let me know that she has to call them multiple times. Kept me updated the entire time. 100% recommend.
Excellent friendly service! Great bikes and products!
Excellent service, super friendly people, very caring and involved
Great service from a busy shop!
Very kind and helpful. Was able to get everything I needed done to our family ebike. Justine is amazing.
Great prompt friendly service.
Mike has been nothing short of PERFECT and professional, i can tell he is very dry passionate about his job and very knowledgeable. he was very helpful and thorough
They offer great products. They communicate updates on work orders vis text message but are also available via phone call or stopping in.
The repair guys are great at what they do.
Fast and friendly service!
Such a great experience. Thoroughly explained what was wrong with the bike, worked with me on budget limitations, very communicative, and respectful! Would always come back here!
Phenomenal service!
Very helpful staff that answered every one of my questions and got me fitted with the perfect wheels.
Store rep was very knowledgeable and courteous!
Parts are always in stock, if not one day to get it!!
Great Service
Cornucopia Logistics
Everything
Eric was super professional, friendly, knowledgeable, and efficient. He immediately diagnosed my bike's problem, was communicative about how to fix it, and had the work finished much faster than I anticipated. Eric has worked on my bike before, and he's a great technician whose work and advice I trust highly.
Courteous, Helpful, and Prompt service
I always rely on habitat to do right by my bike.
Great personalized service for riders of all abilities - true neighborhood bike shop!
The quality of the products is both very good and affordable.
Extremely personable, very knowledgeable and really efficient!!