based on 4757 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carlo is very skillful and professional!
clear communication, with service delivered on time. and your mechanics actually listen to their customers! 5*****
Fast, clear communication, great work
Paid a lot, $178 and the bike was completely dirty
Amazing, fast, helpful and friendly service! Will always come back here!
The staff member that helped me, Taylor, was just flat out rude when I came in asking for some advice. I'm trying to learn how to work on my bike myself, and was hoping to buy a few accessories and get some advice on what specific items I need. Taylor just rolled his eyes at me with every question and didn't provide any answers. I've never received service like this at a bike shop. Every mechanic I've worked with in this city is more than willing to talk through issues and provide advice. I was appalled by the service I received here. Will not be visiting again.
Some of the best and most seamless customer service I have ever had. Actually made my day and I am NOT kidding or exaggerating
Helpful at purchase and pick up. Spoke respectfully to my kid at all times and helped him feel confident.
Very friendly staff. Bike was in bad shape and came back like new after a tune up!
Libby was incredibly helpful in talking through my family's cargo bike purchase, and then again in getting us started with our new bike! I feel grateful to live so close to such a good bike shop.
Brand new bike that rode very well; I was fortunate to not have any major nor minor issues with my bike. Straight handlebars made for easier riding around all boroughs. Friendly and knowledgeable staff.
Every worker was willing to help. Chris was super knowledgeable and patient with me and helped steer me in the right direction towards what I was looking for. Overall a great experience at bicycle habitat in park slope
Everyone is always so nice and helpful at your store on fifth Avenue in Brooklyn. We love supporting local businesses. Your prices were competitive with the big box online store that shall remain unnamed.
Super friendly, quick service, reasonable prices
The employees at the shop were very helpful and attentive. I came in for a repair and they took care of it right away.
Very good sales staff, made the process very easy and it had been a good experience.
Everyone was friendly, patient, and responsive to my frantic calls about a late delivery and assembly for a child's birthday gift. Assembly cost seemed just a little high for a simple bike, but the excellent customer service was worth it.
Great service, prompt, communicative, and thorough. And I called ahead of time, just to make sure they would be able to fit me in -- and they immediately said "Come right over and we'll work on your bike." Solid!
Really great customer service. I felt very taken care of.
knowledgeable, friendly, helpful
Excelent service
Great service. Great communication of the problem.
Very friendly service. Not snobby, and accommodating and respectful with my kid.
Really appreciate the expertise, assistance, and problem resolution that BH offers.
GREAT BIKE SHOP BEST IN NYC ABSOLUTELY !!! I GOT TO GET MY ORIGINAL ALLEZ SPORT WHEELS THOUGH ILL BE THERE TODAY OR TOMORROW COOL !!!
Great selection, honest and quality repairs, friendly and attentive service
Excellent!
This is my second rental from Bike Habitat Brooklyn and they are so great to work with. Will be scheduling with them every time I come and ride in NYC. This was for the 5 borough's tour 2026 so much fun. What a great bike shop.
You have been very responsive, professional, attentive to detail and accuracy, and pleasant. This has been true of Chris, Wesley and others in the store/shop. Thanks, First name removed
Great equipment and service!!
The owner always sets the customer up with the equipment they need .
Also, they are very patient making sure the customer is happy.