based on 3181 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
- Patient
- Knows exactly what you're talking about
- Happy to explain and show things that I don't understand well
- Not trying to oversell
- Supportive getting me a bike box for my upcoming trip
- Love the online order completion system, which made going about the rest of my day much easier
You're all amazing, thank you!
Very efficient, knowledgeable, personable staff
Thanks appreciate the speed and the patience
Great service!
Quick repair on my Alfine 11 internal hub at a fair price, very responsive notification too!
I am looking to purchase a new X lab bike, wonder if you would become a dealer for the brand?
Great friendly service!
Great staff and friendly
I walked in to get a frat tire fixed. They were very kind and professional. Very happy that we have an amazing bike shop in our neighborhood.
Libby was so helpful!
Friendly and professional
The Rep was very patient and attentive.
The staff is knowledgeable, helpful, and friendly. We love our bikes and are always happy when we visit the store for repairs/tune-ups.
just got the bike back from a $350 fix and the tires were not inflated properly. Rear wheel makes a little noise will have to come in.
You’re quality of service, and communication.
Incredible work pro by Habitqt once again. They have now tuned my road bike for the last two years, and more recently have retrofit an old 90s mountain bike for me to be a rocking city cruiser. Timely, friendly, well worth the investment in these pros. Grateful to have a stellar local shop in the neighborhood. Thanks BH!
I went to the bike shop to replace my petal after I got hit by a car door. They were really nice and even installed my petal free of charge. I road my bike one more mile and the petal fell off. They stripped my crank arm completely and now I need to buy a new one. Not going back here
Chris, Brian, Libby, and Ericson could not have been more helpful in helping me find a new bike over the course of several test rides and a couple of days. They answered all my questions thoroughly and provided amazing recommendations. They also adjusted the bike perfectly to best work for my body. Will highly recommend bicycle habitat to anyone I know buying a bike!
Everybody was very friendly and helpful
Can always count on Bicycle Habitat! Changed my chain and brake pads when I was in a pinch
Friendly prompt service.
Too expensive for service provided
Staff was extremely rude, and not that knowledgeable. I ended up paying full price for shoes that were 50% online.
Amazing experience!
After looking at my receipt this morning I realized that I overpaid $24 on each of the two tires I purchased yesterday. I could have gotten them for $63 each at REI vs $87 each at your shop. The MSRP is about $74. I had a great shopping experience with the friendly and knowledgable salesperson, but I cannot recommend people to go to your store when you have such high prices on basic common items. High markup on a new bike - okay sure, understandable. But not on tires.
Your staff is super knowledge and helpful. Everything was explained clearly, and the work was done satisfactorily
10/10 experience. I did research on purchasing a tarmac sl7 sport for two months before pulling the trigger. I wish I had gone to the shop sooner. Justine was incredibly sweet at the front desk. She made some great recommendations and help accommodate my tight budget for such a big investment. Anthony was also a pleasure to talk to and helped me get a general fit on my bike before I left with my dream bike. I look forward to going back in for all of my repair maintenance and general bicycle needs or just to stop in and say hi and chat. No better bike shop in nyc. I couldn't be happier.
Everyone who works at Bicycle Habitat is incredibly knowledgable, enthusiastic, friendly and fair. They never try to upsell or get me to do repairs I don't need, which some other bike shops do. They explain everything and together we figure out what kind of bike or repair or product I need. Their repair people are also excellent and do a great job.
Knowledgeable and friendly team, great sales and pricing, worth the trip.
Just too expensive!