based on 3027 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Elvis was so helpful!! I went to 5 local bike shops in the area, and this was the first one where I got the help and selection I was looking for. I walked out with exactly the bike I needed and felt very supported along the way.
I needed my crank, chain, derailleur and disc rotors installed on my new bike. I went to Bicycle Habitat on Vanderbilt and the mechanic tried charging me $300! I was shocked and decided not to go through with it. Then I went to the Bicycle Habitat on 5th ave and he charged me half of the price at $146. I was super thankful I went to the other store, but annoyed that the mechanic at the Vanderbilt store tried to rip me off. I will only go to the 5th ave store for now on as they did a great job on my bike and were super honest and friendly.
There should be similar prices between stores. I get a small difference, but charging me double the amount is absolutely insane.
Very helpful sales staff.
The hop had exactly what i needed and the service was greatt
You are always fantastic. Attentive service, quick work, good communication.
Every location I've visited has been staffed with friendly folks and always had the item I needed.
They are patient with beginner riders and don't try to upsell.
Great products but overall the kindness of the staff.
Your technicians and salespeople were very friendly and helpful!
Mansplaining staff
Great customer service
Helpful employees - right bike for my daughter and right price. Couldn’t be happier.
Friendly and unpretentious mechanics that work quickly to get you back on the road.
Thestaff listens well and is quite attentive. Libby is always outstanding
Patience, feedback and excellent customer service
Great service
Well we very much appreciated the speedy service. But I was surprised by the Price for a tire. I would have preferred options. While I'm sure it's a good tire maybe a quick discussion can be part of the service.
It was super quick, super friendly, and super helpful. It was my second repair there and this was even more impressive than the first time.
Noah was very helpful— Thanks!
Honest, friendly, timely. Excellent deal on my bike
The attendant was awesome. I forgot her name but very kind and helpful.
Knowledgeable staff with most needed goods in stock.
I unfortunately don’t know the name of the gentleman who served me on 8/16 when I bought a TREK bike and various accessories but he did a phenomenal job. Extremely generous with his time and knowledge and showed great understanding of what I was looking for (and ended up happily purchasing from him). Not trying to push me hard to buy anything in particular, yet I ended up spending $800+ and felt good doing so. Masterclass in sales, left a warm fuzzy feeling that makes me want to give your shop all my future business.
perfekt
Great service last minute!
Best selection
Knowledgeable staff
Great help from the staff who are friendly, available and want to get things right!
Friendly, knowledgeable service
Fast and friendly
The professional, talented, friendly crew is what has kept me coming back to Bicycle Habitat for a long time. Every time I get my bike tuned up it feels like they have given me a brand new bike. I've always been satisfied in their service and their products. Appreciate all of you at Bicycle Habitat!