based on 3322 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
thanks y'all!
Great service, quick root cause analysis and fast warranty process.
I brought my bike in for an tune-up estimate and when I found out the price would be higher than the cost of a new bike in my price range, I went to the store to ask if they had any bikes on sale or in my price range.
The sales person was nice but pointed me toward bikes above my price range and discouraged me from buying one that I could afford.
The bikes were very nice but I would have preferred to be shown the bikes I could buy rather than the ones I couldn't.
The mechanics really worked hard to figure out what was wrong and were able to fix it despite being an edge case causing the issue.
Great service. Took the time to teach me and guide me through everything without feeling rushed or judged. Very knowledgable and passionate. Great service overall and happy I entered the world of cycling through BH at V. Thanks again!
Thanks for the help.
Friendly Knowledgeable & Service oriented.
Great Communication w the Customer.
Our bikes always work great after every service!
We will be back bruh!
staff was very knowledgable and helpful. would come back again for all my bike needs.
Always good service and advice
Great service!
Bryan was amazing, patient, took time to explain everything , the staff was friendly and welcoming and all the products were quality and durable.
I liked the staffs knowledgeability about all the bikes I have brought in.
The were professional and very straight forward making suggestions but not pushing sales .
My cannondale Bad Boy is an older model but from the moment I wheeled it from the repair dock I could feel a difference immediately for the better
Friendly & accomodating help!
Staff was so helpful and kind
You guys have everything, helpful staff.
They are very helpful, thanks
Josh was very helpful with assisting my purchase. He gave me direction on all the right gear I needed and was very accommodating with test rides and making adjustments to the bike I purchased.
Love the flexibility of the female staff (Christine?), reassuring and knowledgeable.
Mainly with the reception people at front desk - OK but could be more friemdly, enagaging and helpful with the boring stuff like processing returns and refunds.
You squeezed me in.
Excellent
Great shop! Thanks again!
Very helpful staff and service setting up the Bike
I’ve only bought my bikes here since being in New York. Great selection and The staff is the best! Friendly knowledgeable and super helpful.
Employees are all very personable and know their biz. One story will suffice - brought bike in and wanted to change tires to better, faster tire because the bike was moving slow. The repairman put the bike up and said he thought the pressure was just low. He filled the tires up and we were good to go. In another store, they may have just sold me new tires and walked away with the extra money... to me that means the staff and management here care for their customers and biking and that shows in the way they run the store and work with customers. That's what keeps me coming back
Good knowledgeable and friendly staff.
Great staff very responsive and knowledgeable. The shop has a mom and pop vibe. Just feels like a shop where you can go and ask a few questions.
Trust. Honesty. Quality work.
I’ve had a long relationship with Bicycle Habitat. Always good service. I don’t live in New York anymore, but still have a bike there and I’m very satisfied with the recent work I had done at B H
best and friendliest staff I have encountered in all of Nyc bike shops, including echelon and they are great.