based on 3027 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service. Matt is the best!
Helpful feedback maintain my bike.
Service is great and reliable. Bought my new bike there.
Everyone who works there is friendly, they know their stuff and they're clear about the products they have and the work they do.
The serice was fast and thorough.
Your repair services.
Amazing service and incredibly friendly and kind staff!
I love everything about Bicycle Habitat. Everyone there is super knowledgeable, helpful and lovely. They care about doing right by their customers, not about selling you something you don't need. Another bike store told me I had to get rid of my beloved old Trek and buy a new bike. I went to Bicycle Habitat to replace the old Trek, and they fixed up my old bike and made it like new. I recently bought a new bike there to use outside of NYC and Justine was incredible in helping me figure out which bike would suit my needs. I love this bike shop!
You can use my name but only Cheryl H. please, not my full last name. Thanks.
Service was good, quick and friendly! Helped me out in a pinch!
Friendly and helpful.
Justine at the Chelsea shop did a wonderful job of picking up the slack when the park slope shop had not yet built and transferred my bike in over a week.
She got the ball rolling immediately. The bike was ready for me to test ride the next day. And when the bike wasn't what I was hoping for, she helped me test ride a different bike and ultimately buy an all City space horse micro shift, which I love.
I will definitely keep coming to bicycle habitat in Chelsea for my bike service and needs.
I was worried that you would not repair electric bikes but I am glad you took my electric bike and fixed it with very reasonable rate.
I had to have two bicycles serviced that didn’t have any major problems and the whole bill came out to over $600. It just seemed exorbitant. My housekeeper brought the bikes and brought them back because I was out of town and I felt that I had been taken advantage of.
helpful friendly staff, suggest the right fixes or equipment
You have good products, you offer good guidance, you have very competent sales people and excellent mechanics. What is there not to like?
Service while you wait, unlike those Trek stores that put your bike in storage for a month because they operate first-come, first-served and have dramatically underhired bike techs.
Very professional service.
Although my request for pedal tips was not initially installed, they were able to install them on my pickup date with just a 15 minute wait time.
Thanks very much for the service. I will be recommending those who own bikes that there is a great place to get bike service in my local area.
Regards,
Felipe
Really helpful, clear and honest. Did the work well
Staff is very nice and helpful, bike repair person was skilled and knowledgable and replaced my brakes and tuned up my bike very well. They had bike lights and reflective stickers, and waterproof seat covers, and helped me choose the right ones for what I needed.
Your knowledgeable and friendly staff helped us buy a new bicycle from the stock that Bicycle Habitat had on sale. We left the store feeling excited and empowered by the whole experience!
Perfect
Val was great! Very helpful and answered all my questions very helpfully.
Service staff is incredible. Went above and beyond to get a part warrantied from the manufacturer when they could've just charged me for a new one. This is the only place I'll go from now on.
Friendly and skilled service in a timely fashion
Fast service, terrific job overhauling my Felt, good vibes, smart friendly staff.
Great spot. Its clear who is truly invested in cycling vs just paychecks
Excellent service all around. Very pleasant experience
Everyone was very helpful and clear what the issue and solution was.
The team is very kind, patient, and helpful!
Very happy with my purchase, but even happier with the customer service I received from Justine. Above and beyond! She made me feel so welcome and taken care of. Will be highly recommending to friends.