based on 3276 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good selection of bikes and very friendly staff
Very friendly and helpful staff, both in new bike purchases and walk-in service requests.
Eric is super helpful; and gets the work done fast and precise each time!
So refreshing that a family business like this still exist. Such personalized service and care for its community. Look forward to being a dedicated patron and loyal customer!
Very helpful courteous staff. Found that in both location. I will definitely recommend to anyone who will ask
Answered all my questions and fixed my bike super quick. Very affordable prices!
Friendly, down to earth staff.
Friendly efficient service
Great service!
Great selection and really helpful staff!
Friendly and fast service. Mechanics go above and beyond what is needed.
Friendly, helpful and competent.
The mechanics and everyone else kept me informed about the status of my bike's repairs. Everyone was friendly and helpful throughout and they did a great job of fixing my bike.
I appreciated your willingness to order a product when you didn’t have what I wanted in stock.
Eric is always fantastic! Very helpful, professional, and knowledgeable!
Super friendly, knowledgeable, and fast service! Thank you!
Jim is very knowledgeable and provided excellent customer service. The entire team is friendly and helpful!
Super fast, friendly, professional and reasonably priced
Very attentive, knowledgeable and awesome pricing.
Highly recommended
I brought my bike in yesterday to the Park Slope location and got EXCELLENT customer service from Libby (or was it Livvy?). My bike is now ready for the summer and I couldn't be more appreciative. I'll definitely recommend you all to others and be back soon for my own needs. Thanks again!
Everything was great. Very fast turnaround. Eric was very knowledgeable and explained everything.
Always helpful and friendly.
Everyone is super helpful and knowledgable.
A guy on a bike asked me to recommend a bike shop this morning and I sent him to BH.
Thanks
DRG
The mechanics consistently do great work and they do it quickly. They explain everything and the invoice is easy to understand. I always walk away happy.
The repairman acted promptly and professionally in repairing my flat tire.
Great staff
The staff were knowledgeable and very helpful and friendly.
More often than not, my experience with bicycle habitat staff is that you are unnecessarily condescending and rude, and I just don’t really know why. I want all of BH staff to know that we are in agreement — we both believe that you all know far more about bicycles than I do, which is actually why I’ve come to your store: for your help, expertise, and skill, in exchange for my money. I don’t work at a bike shop because I don’t know much about bikes at all. This has been my experience at your park slope and especially prospect heights locations over the course of years, that staff is just plain condescending and rude, and I just don’t really know what the point is. Some of the staff has been helpful without being condescending, but my negative experiences overwhelm the positive. I’ll be sticking to Dixon’s where I’ve never once experienced condescension — the workers there have actually taken time to explain to me things I don’t know, and the work is always at a much lower cost. You guys are clearly very successful, so may well decide not to take my advice to be kinder to your clientele who, like me, are humbly just seeking your help. Wishing you all the best.
The helpful staff quickly identified issues with my bike, but also I have had confidence no one was finding issues that didn't exist.
The issue was resolved, but the condition I got my bike back was not the best condition.
My handle bars were crooked and the barrel adjusters around my front brake cable weren't threaded and connected properly and was rubbing against the barrel itself so a few of the cables got cut.
Had to go home and fix it all and not ride the night I received my bike.