based on 4604 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was excellent.
Polite, friendly and knowledgable customer care
Quality work. Friendly (very) Knowledgeable staff.
I came by after 5:30pm on a Monday and my repair/brake replacement was completed before closing at 7pm. The tech was helpful, knowledgeable and willing to hear my experience to help better diagnose and fix the problems. Thanks!
Although it was a somewhat busy Sunday afternoon, I think test riding and then purchasing a bike should get better attention than I received.
The bike assembling was excellent. The test ride setup was great. The purchasing of the bike was disappointing.
Good advice, honest approach to upgrading brakes before selling a bike that had the bad COVID specs. Patience.
Wide range of products & services offered for great prices!
Walked in with no bike knowledge whatsoever and felt assisted and supported all the time. Walked out with the perfect bike.
Very knowledge, helpful and friendly team. Made me feel at home buying a great specialized road bike. Excited to have a new bike shop.
Everyone at the store seems great, but projects tend to expand when I bring in and cost me more than I expected. Not sure if there's a way to do the full assessments earlier, but that would help prepare the customer for what's in store.
Fast!
knowledgeable, helpful, friendly, and aren't really pushy with their services- they will give you something reasonable that works with you and aren't trying to upsell their repairs. I've bought two bikes here over the years, and have referred many others as well! The only time i went to a different bike shop, they really tried to up-charge me and sell things I didn't really need, and I like that they didn't do that to me here!
The staff are always so nice and never condescending when I don't know the bits and pieces about my bike.
Free tune-ups.
Knowledgeable staff. Sale price
The bike repair staff member was very friendly and patient as I listened and asked questions. He understood my budget and provided me the best options to move forward. I will be back!
Sold me a dusty, old product that did not come with all pieces at full price & then when I asked for zip ties (to replace the missing pieces) the person tried to charge me extra for a few loose zip ties. I generally like Bicycle Habitat, but this was a bad experience
I changed breaks. And as I received the bike, the pressure on the right and left side was not aligned, and no one seemed that available to help me fix it well. I had to come twice after picking my bike.
And then i discovered that a cable was pending out, touching the pedals as I biked. That again, i had to come back. I was overall surprised, let's say disappointed by the lack of checks from the team.
I had better a experience in the past.
Quick turnaround on repairs.
Knowledgeable sales and service team.
The team was very helpful and professional. My bike did not need a full tuneup, just a few minor adjustments, which they did quickly during the estimate meeting and were incredibly fair in what they charged for that as well. Great experience, will definitely be back.
Friendly, knowledgeable staff. Unpretentious. Good work.
Everyone there is very accommodating and they tell you exactly what you need. The service is excellent, friendly and professional.
Responsive and knowledgeable!
Rick was informative, kind and funny. Best kind of non pushy sales person. And it he helped me narrow down the plethora of choices and settle on something safe and affordable for my needs
Your service was very professional and I was very satisfied with your services. Your concern for my safety changed my focus. Safety first. Thank you for your guidance.All my bikes will be coming to your shop. Thank you again for your support. Last name removed
Employee I worked with - young woman with lots of tattoos at the cash register - was helpful, efficient and provided great customer service.
Enrique at the Chelsea store is the best! Wonderfully knowledgeable and patient, and always a pleasure to interact with! Thank you, Enrique! Kate
You guys were lovely to work with. Had great advice and went the extra mile. My bell is even positioned in a place where I can easily use it.
My bike was delayed because of shipping problems. The team was able to get me another one the next day.
I really appreciate everyone here!
Better estimates for work completion. Double check tightness of moveable parts. Bike seat was loose after leaving shop.
Absolutely no disappointment at all!