based on 3232 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always so helpful and knowledgeable!
Great, friendly staff delivering quality service for an overall tuneup.
I was very impressed not only with the work done on my bicycle, but also the professional courtesy of the staff I dealt with. I'm really glad to have found a local bike shop to rely on.
Bruce Marr
Charged me $40 for 10 minutes (or less) of labor. Felt excessive.
Fast, friendly and fair price. Great neighborhood resource!
Very friendly and helpful staff. Super quick service!
Everything was in stock. Freedom to test ride on my own w different bikes was terrific. Staff was very helpful.
Brian, Chris, and Kate were very helpful and got me and my wife the right bikes for our needs
Not helpful. It was my first bike and the service was very poor. No interest in helping out with any questions
I felt pressured to get additional maintenance, even after I made it clear that I was on a very limited budget for the time being.
Has a variety of bicycles and accessories
Very friendly and knowledgeable, available and ready to help, but still laid back and kind.
Good stuff~
The staff was very friendly and expedited my service request
Super kool staff down to earth and ready to help you as best possible. Such a great experience.
Great lineup of products, terrific customer service, awesome service department
I trust the products that you sell and your sales team and techs. Chelsea staff is top notch and I always bring my business there (even though I live in Astoria)
Great communication and service -- I appreciate that I can ask questions and have real conversations about the services I need. I don't feel pressured to get services done.
Staff was super friendly
This is the second bike in the last year I purchased from Bike Habitat. My hybrid last July and my road bike a week ago. Kate, Libby and the mechanics were very helpful and provided good customer service.
Amazing service and prices!
You guys are really friendly and helpful!!
Good service.
The team is incredible. I always worry about entering a community that seems closed off from outsiders, and cycle people in nyc feel that way. NOT the Chelsea crew. They were so warm and encouraging and welcoming I loved it. I am training for my second triathlon and need a bike. I haven't bought a bike in over a decade. They were so helpful, generous with their time, explained all kind of stuff to me about riding well. I've never clipped in before. They're going to help me transition from toe cage to proper clips. I am anxious about it but I feel like I'm in such good hands!
Great service!
I got upsold. I just wanted a tuneup. I blew nearly $500 when I just needed a safety check. I’d not been treated that way previously so I trusted them. But I should have just paid $180 or $220 not $450.
The staff is friendly and professional, and my bike is always well-taken care of.
Excellent customer service and maintenance/repair technicians.
Exceptional service. Shout out to Justine and Steven
Quality products and honest and knowledgeable staff.