based on 3085 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The team was very helpful and professional. My bike did not need a full tuneup, just a few minor adjustments, which they did quickly during the estimate meeting and were incredibly fair in what they charged for that as well. Great experience, will definitely be back.
Friendly, knowledgeable staff. Unpretentious. Good work.
Everyone there is very accommodating and they tell you exactly what you need. The service is excellent, friendly and professional.
Responsive and knowledgeable!
Rick was informative, kind and funny. Best kind of non pushy sales person. And it he helped me narrow down the plethora of choices and settle on something safe and affordable for my needs
Your service was very professional and I was very satisfied with your services. Your concern for my safety changed my focus. Safety first. Thank you for your guidance.All my bikes will be coming to your shop. Thank you again for your support. Last name removed
Employee I worked with - young woman with lots of tattoos at the cash register - was helpful, efficient and provided great customer service.
Enrique at the Chelsea store is the best! Wonderfully knowledgeable and patient, and always a pleasure to interact with! Thank you, Enrique! Kate
You guys were lovely to work with. Had great advice and went the extra mile. My bell is even positioned in a place where I can easily use it.
My bike was delayed because of shipping problems. The team was able to get me another one the next day.
I really appreciate everyone here!
Better estimates for work completion. Double check tightness of moveable parts. Bike seat was loose after leaving shop.
staff is great!
professional service
You guys always have a great attitude and you completely fixed my bike :)
Great service and knowledgable staff
Wonderful service and awesome customer care
Adam was great in checking out my bike, identifying items to be addressed (and he sold me the bike 3 years ago!)
Helpful salesperson
Staff is friendly and helpful.
Fast and friendly
Staff friendly and exceptionally helpful
Kind, prompt, consistently replied to me and accommodated my tight schedule, and was great about reaching out to Canyon.
Always super quick knowledgeable and helpful
Very friendly and helpful staFF!
friendly prompt and informative service. good products.
Great work!
Communicative and transparent
Basically, I was OVERCHARGED for the service while also being UNDER-DELIVERED in terms of quality.
I brought my disassembled bike in for a re-assembly. I had previously called the day before to get a quote given I'm only getting it assembled and already had all the parts and was quoted at $150. I confirmed this at the desk when I got there, but once I handed it off to the mechanics, I was told it would be $199 and I would be charged for the full annual tune. I had already deep-cleaned all drivetrain and pedal related components, but I decided that was fine given that I had put on the wheels and fork (literally 3 minutes) and in case I was missing something. I was told it would be ready within 3 business days which was fine, and they would contact me if there were any issues.
I received an email a few hours later saying it was done. I was very happy and pleased for the fast service which I appreciated. However after only 2 rides, I've realized this is more likely due to hasty effort than fast servicing. Issues include:
1. Clicking and faulty downshifting. Could be many reasons for this but I expected it should be smoother after the annual tune. Instead, it's more difficult and gets stuck more often than before (e.g. the chain does not successfully move after shifting, I need to shift down again and then up)
2. When on the smaller chainring and smallest cassette, the chain makes direct contact and rubs against the guide component. This suggests it was installed without any testing on the smaller chainring.
3. Also on the smaller chainring, the pedal hits the brake wire with every stroke because it was installed on a curve. This produces an annoying noise and also does not seem good for the bike.
4. I noticed that on occasion, the wheel and brake pad will produce a rubbing sound if the bike is leaned slightly (e.g. on a turn). I believe the rear brake pad was installed too close to the wheel, and this seems to become more prevalent after a ride, maybe due to heat expansion.
I believe that no tuning or adjustments was done on my actual components, it was just installed together as fast as possible and the only thing tested was that the wheels turn on the bigger chainring. This is very disappointing given that I paid for this full service, more than I was originally told.
I am not sure what my options are at this point, but I would really like to see if I can bring it in and have the entire tune service re-evaluated and repeated if necessary to the proper Bicycle Habitat standards.
Quality work and a very helpful mechanic.
Your staff is knowledgeable and friendly.
Quick turnaround on repairs.
Knowledgeable sales and service team.