based on 3052 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You built my bike quickly and it appears, appropriately. Nice people. Good selection of products. Good vibe.
The service was exceptional
I was a 718cyclery customer. I often came to your shop on Joe's recommendation. Always a good experience.
Quick repairs at a fair price. Friendly service
Knowledgeable and helpful salespeople!
I shopped around and visited a lot of shops and there was something to like about each, but Bicycle Habitat won me over because above the other shops, they ASKED for my business.
1. Val at 5AV shop helped me try a bunch of bikes and emailed the two that I like best - this was smart, and helpful!
2. David at Chelsea was friendly and helpful in setting up a test ride of my Specialized Sirrus. No one made me feel bad when I said I needed to revisit a Cannonade at a different shop before deciding. David took my order and had accessories added so I could pick up same day!
3. Justine is a customer service and sales wizard. She was so genuine and down to earth. I feel like of all of the shops that I visited she let me know that I was valued. She was intuitive and relatable and inspired trust.
4. I loved that I was offered 10% off and a post purchase tune up. No one else did this.
5. In other shops I felt like they were busy servicing bikes and that bikes sales were not so important, like they could care less if I bought a bike or not.
6. Bicycle Habitat is the only shop that knew how to help me break through my indecisiveness.
7. The bike tech that tuned my bike before leaving was very nice and answered my questions.
Your team did a great job. :-) I'll be back for my post-purchase tune up in a week!
Great service!
The staff was very accommodating, patient, and responsive to our many requests!
The woman at the register, came out and installed my new bike lock and was super helpful. It was my first time there and I was feeling very welcome. Heard about you from the century race coming up in September, and thinking about renting a bike. Highly recommended.
Untrustworthy business practices
I though a $45 cost for a safety check was very high: no parts were replaced and very little was done or explained to me.
Chadd was great! So helpful! He found a bike in my price point too. And BH gives free tune ups for breaks and gears. Great deal!
You guys are amazing Detail to customers passion and great service
Staff was extremely helpful when helping to choose a bike
Great service, smart workers, friendly
Great range of bikes and excellent customer service.
Was nice helpful easy experience
I rarely use their services. This time, I came in for a bicycle basket and walked out with one. However, the basket did not really fit the style of the bicycle. The sales person rang me up but was not that helpful... she should have realized that the basket wasn't a good fit!
Super friendly and knowledgeable staff, quick repairs, decent prices
The service was quick and friendly and affordable.
Bicycle Habitat did a superb job tuning up my road cycle after 5+ years of NYC road abuse I put it through. My bike looks and rides like its new! rolls like butter!
Needed some tires replaced, including a tubeless one, which can be a PITA. They said they'd do it in an hour, and in fact did it in 30 minutes, and at a very reasonable price. I appreciate underpromising and overdelivering.
Great service from your mechanics and salespeople!
Everyone in the shop is really friendly, knowledgeable and into bikes! JP talked me through what need to be done to revive my bike which had been in storage for over five years, and they did a bang up job, really quickly and at a good price. Excellent all round.
Good selection, great staff who give it to you straight but no attitude. Excellent repairs, best I’ve experienced in Manhattan.
really chill nice friendly bike smart people
a little disappointed b/c when I bought my new bike I was told I could leave it for a night oir two
to get the handlebars moved up a bit so I rode it from your Brooklyn store to your Manhattan store to drop it off to get the handlebars raised and I was told they can't be raised up and I need to buy parts and pay labor to do so
When I called to place my order, I spoke with Justine, and she gave me the price of the bike and told me that all accessories are 10% off. She also said "we can play with the final number when you pick up the bike." I did not ask for any discounts, nor did I expect any. However, after she said that "we can play with the final number", I then expected some kind of discount when I picked up the bike.
But when I picked up the bike, she told me there were no additional discounts and that typically there is a charge for assembling the bike. I had never heard of a bike shop charging a customer to assemble a purchased bike, and I assumed this was more BS like the comment that "we can play with the final number".
I was going to buy the bike even without any discounts, but please don't lead me to believe you are going to offer an additional discount and then not offer it. It breaks trust and leads to an unpleasant buying experience.
Staff is unbelievably helpful. I have already recommended you to several friends of mine.
Josh was really nice
Mike great mechanic