based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great shop, great staff
Knowledgeable and friendly
Friendly, helpful and knowledgeable staff! Had a bike paid for and ready for pickup in an hour on a Sunday afternoon.
Helpful!
Very helpful and knowledgeable staff - both in the shop and the store. Did exactly what I needed, didn't push extra product or more expensive stuff - you all are my go-to!!
Good service, they help you know what you need best. Thank you.
The staff member I met was very friendly and helpful. I was in and out in probably under 15 minutes.
I’m extremely disappointed with the dishonest attempt to upsell me during my recent visit. I was told my chain and crankset were extremely worn out and needed immediate replacement. After a second opinion and a detailed inspection, I confirmed that both components are in perfectly fine condition. This felt like a clear attempt to overcharge someone who may not know better. It’s frustrating and unacceptable — I trusted your shop for professional advice, not pressure tactics. You’ve lost my trust.
The Team at Bicycle Habitat did an excellent job on my annual tun up. My bike is again running clean and smooth on my daily commute to work.
Very attentive staff, had 3 different people ask if I needed help/was being helped.
Did a great job, no real complaints. Took a few minutes to be helped the first time I came in.
Great neighborhood bike shop. They have everything. They can do everything. Bought my daughter’s bike there. Bought my wife’s bike there. And finally, bought my new bike there.
The staff is very knowledgeable, friendly and patient
Great service -- friendly and knowledgeable!
i've had QA problems with repairs in the past. i brought a bike in for repair because the shifting was uneven. when it was returned to me, the problem wasn't solved. the repair person diagnosed it correctly the second time, requiring a new wheel. when the bike was returned to me, there was no nut or cap on the valve. I tried to ride it but the tire kept deflating. so, i had to return for the third time. ugh.
PS. The repair from last week was executed well.
The work was great, I just couldn’t figure out when I should go to which door, what the standards are for where to stand to talk to the technician, it felt like there was a code of conduct I didn’t know, which amounts to an accessibility issue, and I’m your average, middle-aged white guy.
Awesome customer service!
Not a disappointment- but very expensive for repairs. Good techs and good service- but $$$.
Courteous and timely service
Great staff, thank you for the excellent work done!
Sell cool stickers
Friendly, helpful staff.
Honest and helpful
They communicate very well what needs to happen, give clear guidance and always meet all timelines. The service is fast, efficient and always very friendly. What a pleasure doing business at bicycle habitat.
Great work tuning the bikes. Thanks!
Both times I called ahead, there were enough technicians to service my bike quickly! Everyone was very kind despite being quite busy. I'd happily come back again!
The staff was super friendly and helpful. They took their time when helping me and answered all of the questions that I had. They made my shopping experience a lot less daunting.
Very knowledgeable staff, cared about explaining to me
We were helped by three different employees and each of them was very helpful, low pressure, and didn’t make me feel rushed / answered all my questions. Thank you!
Overall was good, but your bike stand scratched my seat post. Could’ve let me know when I picked it up