based on 3018 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I think the staff was kind and knowledgeable, however I was given an estimate of cost that was not close to the actual cost in the end, and ended up being a price I really couldn’t afford. This was really disappointing and I will not be returning as an accurate estimate is very important to me. I also understand as a consumer I need to move forward and be more direct about what I’m willing to pay.
This is a store always around for my bicycle needs, before for many years in Lafayette street, now on 7 ave, when you on business for decades there is a reason.
Professional
Experience
Customer service
I appreciate the attention from staff - despite the shop being busy and buzzing with activity- and I like the kindness of staff on top of that.
Thanks for assembling my new bike so beautifully. Sincerely, First name removed
I appreciated so much the interaction I had yesterday with a nice tall young man -- who really went out of his way, on the phone, and then in person to address the need presented in my particular situation, where there were a few different possible ways forward. He thought about what was best for me, and in a way that did not aim to spin the situation to his own (or the store's advantage) -- I appreciated the care and integrity in his manner.
The team is extremely knowledgeable and friendly. They helped us build a bike from scratch it was so much fun!
Great!
Service is solid and great-workers provide great insight and customer satisfaction.
Service is excellent, bike selection is great.
Helpful staff, seem very knowledgeable. They take time to chat about their products which it seems they have tried and tested.
Friendly and knowledgeable
Fantastic staff--remarkably/pleasantly helpful and generous
Customer Service and Technicians are always on point. Polite, honest, professional. I have always been able to get an appointment when I need. Never any problems.
Great service all around. Grateful for BH!
Good variety of all bicycles and accessories and great customer service.
I can't say enough good things. The team went above and beyond to help me
Quick and friendly flat tire fix!
Everyone is always helpful and there is a great selection.
Full advice, custom measurements for new gear, hands on help, free installation and great sals/return policy. Wow.
Service is always friendly, prompt, and fairly priced. They are always clear about other options and pricing. The work is of high quality.
Super shop. Was able to buy a very specific part very quickly. you can't do that online (get it quickly that is) . I mean I did check the inventory and order for pickup using their website. But I was able to pick it up on my way to grab a slice of pizza. We all need brick-and-mortar bike shops, often you need a part ASAP, and we all need pizza. Bicycle Habitat is a solid shop that has come through for me over years and years of service. they dont have pizza, but there's good pizza close by. Every time I ride up Lafeyette i still reminisce about Hal in the front of the old shop by the firehouse. Sure you never knew which Hal you might get on a particular day but who knows what was going through Hals mind on that particular day. I imagine anyone could get a little weird if you had to fix flats on some busted-up old bike all day long.
The service department is always extremely quick, helpful, and the service fantastic.
Mechanic told me I have to buy the replacement parts myself and bring it to the shop because the shop isn't an authorized dealer of the brand. I had called ahead about the exact brand and they should have told me I would have to purchase the parts from another shop.
Everyone is friendly and efficient.
all went smooth !
Kate was amazing and super helpful when I was getting my bike. She helped me get it into my car and was very informative on different aspects of the bike.
Awesome staff!
Staff was so helpful and really took their time to go over all details with me and make sure I was safe to ride.
Helped fix my flat within 15 min! Also, shout out to the nice guy that helped me find a bike seat that was 10x better than the original bike seat - thanks for saving my butt!
I got a quick tune-up, and when I left I asked if there's anything I should look out for. You guys said no. After I biked 1.5 miles mostly the next morning, my chain BROKE. It's a new bike. It shouldn't have broken.