based on 3052 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very helpful staff
Absolutely on point with all.
And kind, very kind.
quality and very helpful sales folks always
Matt was very helpful, informative, and patient in addressing my (many) questions. Appreciated his time and focus
Friendly staff. Very helpful.
Helpful, nice and cool! Best tire tube replacement I’ve gotten in a while.
Friendly staff and good products !
Responsive, friendly, and reasonably priced service!
Fantastic experience! Super professional and awesome with kids. We worked with John and Edison built our kid’s first bike. There is a reason five people recommended this store to us.
The people! Always very pleasant, helpful, professional and do a great job with my bike.
I appreciate the attentiveness of the staff at my local Bicycle Habitat location. It doesn't ever take long after stepping in the store for a staff member to check in with me.
Although I had to cancel my order after the fact, Justine was awesome to deal with. She helped me with all my questions and also recommended additional items that I would and did need for the new bike. She was very professional and personable. Thank you!!
Friendly
It was fine -- tho a surcharge for an e-bike flat tire felt a bit excessive.
Friendly, helpful, professional, willing to address and solve your issues.
They were really supportive with a request for servicing my electric Brompton the day of! I appreciate their flexibility and quick turnaround. Everyone was accommodating and very knowledgeable. Would highly recommend!
It is more of a general observation on the cleanliness and organization of the stores. Open food on the counters. Tools lying around unorganized. When I asked for a receipt, the printed receipt was covered in red marks indicating the paper roll is almost empty, when asking to get a clean receipt (the roll paper had to be replaced anyone) I got an attitude for creating an inconvenience despite the fact being a paying customer. It was later in the day and energy was maybe running low on the service person, but I was rather treaded like a burden instead of a valued customer.
Lastly, I asked for description what tasks and repairs where executed as part of the warranty, it was promised to be emailed. That email hasn’t arrived yet. Here my email Email address removed
Super friendly and knowledgeable!
Been a loyal customer for yrs ! Organic extremely knowledgeable friendly service ! The best in New York City !
Proximity and prompt service
Good prices and good communication!
BEST BIKE SHOP IN TOWN
thank you for the quick flat change
Service is prompt, friendly, and incredibly high quality
I feel very lucky to live so close to Brooklyn Habitat! Every time I go in the shop, everyone is friendly and helpful. As a woman, I have felt condescended to at other bike shops but have never felt anything other than respect from everyone I speak to there. And I have to add that I've never felt ripped off either or pressured to buy anything or have work done that is unnecessary.
everything! BH is the absolute best.
Guy at the front is rude with the glasses
Great service!
I like the friendliness of the staff and the quality of the service.
Extremely knowledgeable about Brompton. Suggested inexpensive fixes that I wasn’t aware of.