based on 4606 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wait time was a bit long...otherwise, always a good job!
Your Park Slope staff are friendly and helpful, and have always been super accommodating with adults and kids. The kid bike trade in scheme is also great, and the selection of bikes is good!
Of the bike shops I’ve been to around the city, it is the best. Everyone is so nice, patient and knowledgeable and really wants more people to have a good experience where they feel helped with cycling no matter what level they are at.
Nice selection for all ages.
Great service and advice
Everyone is very helpful and attentive
Great mechanics and pleasant service.
I’ve been going to them for years. Always reliable and friendly.
Good service.
Always helpful!
Bought a new bike but the gear-shifting doesn’t work. Would have been nice if this was checked before given to me to take home.
A friendly and welcoming team of knowledgeable experts.
Fast, professional, high quality service for reasonable cost. Way more chill than other bike shops in the area. They did a small adjustment for me for no cost a few weeks ago. They could have lied to get $30 out of me which I was prepared to spend but it wasn’t necessary and they were honest about it. I went back for a full tune up and they did a great job!
friendly & extremely helpful staff who go the extra mil!!!
Approachable, communicative, and knowledgeable.
The salesman in the Manhattan location was extremeely nice and friendly.
Everything Matt has done for my wife's and my bicycle, from readjusting her touring bicycle to fit her properly to giving me the correct saddle to fit my behind to recommending excellent cleats for touring has been FANTASTIC!! I never knew that I did not have to get my behind adjusted to the saddle rather than the other way. With a few changes to my wife's bike, by changing the handle bars and the stem Matt made her bike a pleasure to ride. If BH doesn't have it they will order it. It is a great local store run by people who care.
Eduardo provided exceptional service. He went above and beyond helping both me and my son get new bicycles. Highly recommend.
Very considerate, knowledgeable and personal service with fair pricing-tough to beat.
Always great service.
Elvis was great - he went above and beyond. Will be back!
Super helpful guidance from several mechanics who helped me and provided a clear plan for needed repairs, swift service, and a beautiful outcome of a new chain guard and grips. Thank you!
Convenient, friendly, fast.
Quick, communicative, easy
My daughter loves your bicycle tune up services. I got her a gift certificate to your store for this purpose. Gift card was a little confusing. I received the confirmation and was provided a link to put the certificate in my daughter's name at your store. The link did not work. My daughter will use my confirmation, hope it works.
The team was friendly and helpful and I was able to try multiple bikes and find the one I liked the best. Each brand had slight variations and fit, so it was so nice to take them for a ride. I've already put almost 100 miles on my bike that I bought three days ago!! I'm loving it!
The store is well equipped and conveniently located. I like the professionalism of the staff. I like the policy that allows bikes to be traded in for a decent discount.
Dislikes: during very busy times, it can seem short staffed.
The bike is great and we really appreciate the delivery service - thank you!
Mike, one of your mechanics, is great.
Professional. Always willing to help