based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great knowledge and customer service
John was chill, helpful, patient, and knowledgeable. I liked the range of products that you carried (i.e., the ability to test ride a range of bikes). I liked that I didn't feel pressured to make a purchase on the spot but was provided great information and a very helpful summary of the bikes I had ridden (which ultimately helped me to make a decision I'm really happy with). Location of the store is great for testing out the bikes (good bike lanes and close to the park).
The workers were so great -- mechanics were helpful and provided great service. They helped me figure out what needed to be replaced on my bike and helped me figure out the way to do it within my budget. Sam & Jeff surpassed my expectations. Thanks!
Friendly, knowledgeable and quick
Friendly, communicative and had what I wanted
Dedication of the staff
Rick at the Vanderbilt store took his time to educate the parents of a 5 year old who was graduating to a big girl bike on all the features, pros and cons. He ensured that we felt comfortable and developed a plan for bike adjustments as she ages not only this summer but for the next three summers.
Rick ensured we knew about the trade in and trade up policy that will ensure we return for our next bike purchase. A true asset to the team!
Wide selection of accessories, very good service, good prices.
Staff was great, just not my local location.
Service is very good
The entire staff was knowledgeable, helpful and friendly. They know their products and the services offered are excellent.
Everyone is super kind and helpful. I enjoyed hanging at the shop.
Chad was so friendly amd helpful.
the fast and reliable services and reasonable prices keep me coming back.
Great people. Great service.
Excellent inventory
Clean and well organized
Good feeling vibe
Real people, straight talk, fast service, reasonable prices.
Great service,friendly staff.
I enjoy quick and friendly service at my local shop. The team is incredibly knowledgeable.
Everyone is very nice
I haven't given my bicycle a check-up in over 7 years (Pretty Embarrassing) but after a recent tire blowout I was able to have my bike restored with not just a new tire but also a new cassette to have it running like new. Thank you!
understanding and clarity re bike purchases and problems
The sales associate was very friendly, helpful, and knowledgeable.
Staff was very friendly and helpful with answering any questions I had.
I appreciated being able to walk in and try several bicycles. Since I am pretty short, most bikes tend to be too big for me. It was nice to be able to see it in person before making a purchase. I also liked that I could get the accessories I wanted to add right there on the spot. The fenders, phone holder, kickstand, and water bottle holder were all installed within 30 minutes. When I came back the next day for a slight adjustment, I was able to get that done very quickly.
I had a super fast appointment and the tech who helped me was helpful and clear when describing the work that needed to be done. I felt like I was in good hands and that the price was fair and transparent.
Very cool options and helpful people
Fast and great service!!
Great team of mechanics who answered my questions over the phone to help me determine if I should upgrade the drive-train or just a standard tuneup. I decided on a regular tune up and a thorough cleaning of my road bike. The service was super fast, same day after i approved the emailed quote. I picked it up the next day. The drive train was sparkling clean. The ride back home was smooth and comfortable.
My bikes have been serviced by Bicycle Habitats since 2012. First at SoHo, then at Chelsea, and at the Vanderbilt location now that I'd moved to Brooklyn.
I am very happy with the services in the Vanderbilt location in Brooklyn.
The man helped me with the Ultegra brake pads I needed. His instructions we spot on.