based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick efficient service. Explanation of all work before performed.
Pretty annoying to be condescended to so rudely as a woman. Terrible service and will not return.
You're suppose to get a discount when you pay cash but I received nada.
You guys did a great job tuning up my bike, including cleaning/adjusting the hub gears (not easy to find shops that even know how to do this). Also, everyone was super helpful + friendly (hasn't always been my experience at other shops..). Thanks!
On the surface, the folks working in the service and sales department are not particularly warm. Folks are moving fast, they are asking direct questions, and clearly want to know what you need. However, after 5-10 minutes of interacting, the depth of their experince, of their helpfulness, and their love for helping people getting moving is right at the surface. I have been coming here for a few years and every time the service has exceed my expectations and has been faster than their initial time estimates. Recommend these folks over and over. Perfect local bike shop and one of the million reasons to love New York.
Fast , available and friendly
The bike mechanic was very prompt and fixed my bike while I waited. His effort and knowledge are superlative. The only issue, and it's not his fault, is that I feel like I can't win. My chain had rusted because I had not oiled them enough while my brakes were screeching because they had too much oil on them due to me not wiping the oil off. Thus, how could the chain not have enough oil while the brakes had too much? The latter proves that I lubed my chain. Or maybe it does not. I'm just really confused. Still, the mechanic was very responsive.
I called before I ordered my bike if it can be shipped to me when I ordered pick up in store. The associate called there boss and assured it can be shipped to me for free. I then ordered the bike. 2 weeks went by and I heard nothing from the company. I called and they said they couldn't ship it to me for free. It would be 120$ just to pack the bike before shipping charges. The owner had no recollection of what was previously said to me. I wasn't able to talk to him but the employees need to get on the same page because I was flat out lied too by one of the employees. They did nothing to make it right. This company has no integrity. They could have fixed THEIR mistake and just shipped me my bike, but they forced me to cancel my order. I will be steering everyone away from this company and will be recording any promises made next time. Learned my lesson.
Easy to order online and pick up, staff is friendly and knowledgeable.
I had mixed experience, 2 of the reps were pretty useless, nice but definitely knew less than me (which is not a lot) and 1 rep knew what he was doing - you should not have staff that can barely explain product specs by reading the box, the customer can do this too! we need actual assistance and insight.
Sunday afternoon the team was great--helpful, insightful, best team.
I have bought bikes since 1978 from the company
Eric was so helpful in the bike repair shop and so nice. He knew what to do and makes me want to come back for anything bike related!
The service was fast and everything was explained comprehensively
Very detailed explanations and suggestions for repairs and upkeeps for your bike.
Your service dept is the best.
I appreciated that you guys were not trying to make as much money as possible! My bike did not need a lot of things, and you didn't push anything more than was necessary. A basic tune up was all that was necessary. Thank you
I don't think there's anything you can do, I just need a different kind of bike shop. Your folks are pleasant and knowledgeable enough, but your shop is too big and too busy for me. For my needs I need to be able to talk to mechanics directly, not sales people, no matter how well-intentioned they are.
Great service and follow-up by Charlie.
The service was prompt and friendly! Unfortunately, the issue that prompted my last trip was only temporarily fixed and it has returned.
I will be bringing my bike back this week in need of further service.
The handover from the "store person" to the mechanic.
The person who took the job in, didn't hand it over with all details / materials to the mechanic team. After checking in (after the promised delivery date), the job was not even half done, resulting ultimately in a delay over a week
it was very fast service and staff are very friendly.
Very kindly attended to!
Service was great. Matt explained the bike fit process and walked me through each step and why it was important. Zero pressure to upsell just listening and pragmatic advice. Can’t recommend highly enough.
Service was great! The lady (I think her name is Justine) helped me tremendously after I ordered a bike that wasn’t the right size. All of the staff are so friendly, knowledgeable and attentive. Great service for new and experienced cyclists all around
Matt is awesome. Work is great. Reliable.
My son has been a customer of Bicycle Habitat for some time. My husband and I wanted to get a gift certificate for my son for his birthday.
I messed up the online gift certificate process, but two of your staff, Brian and Libby, were extremely patient with me and enabled me to get the gift card to him on his birthday.
Thank you to all.
Super helpful esp when there was a delay with my delivery and yall were great about checking in regularly and keeping me updated and contacting trek about eta! Then when I picked up my bike everyone was so great helping me make a decision with helmet and lock. As someone who knows very little about bikes it was so valuable to me!
Noah was terrific! Informative, direct, honest, and made the experience buying my beautiful new bicycle a fun non-stressful one. I feel really great with my purchase and know the store has my back for anything I might need along the way.
I explained my situation because it was quite dire. Being told that I could not get my old D lock cut off my bike after I purchased a new one to replace it wasn’t just disappointing, it did not resolve my problem and only created a new one, and I’m now nearly $170 in the hole.
Now I have to seek a place that can remove the old lock, but drag this bike there.
I will be going elsewhere in the future because I feel really let down.