based on 4877 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The employee understood what I wanted in a bike seat. She fitted me with one on the trainer and allowed me to go on a short test ride. Excellent service and a very good selection of products.
I really like the energy and friendliness. It was a good environment for someone who didn’t know much about bicycles. Eduardo was very helpful (even came out to ride with me round NY so I was safe when trying the bike that I was buying) and I enjoyed the conversation with Steve. Will definitely recommend to friends and family and I’ll be back for more products when needed.
It's a neighborhood shop, has plenty of sales and service staff. Has a decent selection of solid middle of the road bike brands and types. And, they don't ignore you if you don't walk in wrapped in spandex and clicking around in your bike shoes.
Knowledgeable, unpretentious, and fun! Libby is the best!
convenient, straightforward, fair prices, friendly
The knowledgeable salesperson helped me to select a small item I needed. Appreciate it!
Very nice and quick service!
Very good
Great, fast and helpful service.
Excellent communication and willingness to answer questions. Very accommodating.
The staff is so so friendly and helpful!!
Excellent quality and speed of repairs
Excellent mechanics
Great service... A little on the expensive side — but it is Manhattan, and we've got to support our LBS!!
I place and Nice people
Quick, friendly service.
They reflect the soul of NYC cycling.
The people at your place are top: friendly, helpful, knowledgeable! The best neighborhood bicycle shop: SERIOUSLY!
The service and parts required to repaired my bike were thoroughly explained to me. I was very confident in the advice I was given regarding what service could be put off for a while, and what was most important to take of now.
Both the service person and the person who delivered the bike to me (at the store) were pleasant and patient. It was a very good experience.
this was the single greatest retail experience of my entire life. The person who helped me deserves a raise a promotion and paid vacation time so that they can test more bicycles and equipment (for free for them).
Very fast and quality work.
You're really customer friendly and give sound advice!
Super friendly and helpful technicians
After replacing my flat tire I asked follow up questions that resulted in the technician realizing the rim tape should also be replaced. They didn't provide any helpful information without me asking for it and I wouldn't know what was caused the flat tube. If there was a closer bike shop near me I would go there instead.
The team is always friendly and helpful.
Excellent service as usual. Wasn't sure if the work on my bike would be complete for my weekly commute but Mike pulled through for me again and got me biking the next day.
Ps. The bike is so smooth. I cut two minutes off my commute time.
To be continued...
The staff is so courteous and friendly. Super efficient with speedy but quality service. Highly recommended! I’ll definitely be back to buy my next bike.
Amazing and fast service provided! And everyone was extremely friendly and helpful with advice about bike care
Good service and a well stocked store
Great shop. I always come here with my bike. Love it!!!