based on 3050 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always helpful and friendly folks in that shop--and they ALWAYS have what you may need.
THANKS MUCH.
Tim Lee is a great tech. I have used his services for about 5 years and he has been consistently great.
Very knowledgeable about bikes and accessories.
Great service, fast, honest, repaired my flat tire very quickly, nice people.
Friendly, highly knowledgeable staff, lots of bikes and equipment in stock. "Habo" has been a New York institution for a generation and continues to serve the community for all of our bike needs.
Always super friendly and helpful, love how they make their returning customers feel like royalty
no one actually pay attention
Very helpful staff.
Had replacement tire in stock and repair took 10 minutes.
Great staff. Good products.
Friendly and thorough service. Tune-up work was done promptly. Received good advice for replacing tires.
Best service! Thanks Mike and all stuff member
First and foremost, the staff is great, kept me informed as my bike was assembled and got it fit correctly and I was on my way in minutes. The there's the bike, a Wythe single speed, which makes me feel like a kid again. I had forgotten how much pleasure it is to ride. Thanks!
Great products, and service team had me in and out
excellent customer service from start to finish! new pedals look great on my bike. Ask for Cinco, he's the man!
Bicycle Habitat is always helpful and super friendly. It’s the best bike shop in NYC!
Friendly, welcoming, polite, efficient. Biggest points for friendly.
Knowledgeable and friendly
I just felt that it was too expensive and I should’ve gone to a place that was more affordable.
You got what I need
Bike was solid. Lack of care seemingly. Would have liked to have had some friendly, more excited workers selling me a $2k bike. Now already having to spend more money to adjust a stem because sizing was not done properly. Please contact me at Email address removed and Phone number removed to remedy if possible.
Good service from the staff.
Chico and the staff were great! Helped me upgrade my tires on my single-speed to something more cushy with quality. Walked me point by point through the service, types of tires available, and discussed budget. Quick turnaround too! Long time customer here, love that it's local, and will be back!
People were helpful and knowledgeable
Communicated well about issues
I have to admit, I had a couple bad experiences years ago at the Chelsea location, and pretty much swore off Habitat. But a little while ago, I was in a pinch with a bike repair issue, and the technicians in the Park Slope location were incredibly helpful. I've since had occasion to bring my bike in a few times for work, and have been shopping at the Park Slope and Prospect stores for gear, and I can't recommend them highly enough. Super helpful, good selection, not snobby, highly recommended.
Communication, in person when entererd, by email when my bike was assessed and by text when my bike was completed.
Prompt expert service in an emergency. Thank you!
I explained my situation because it was quite dire. Being told that I could not get my old D lock cut off my bike after I purchased a new one to replace it wasn’t just disappointing, it did not resolve my problem and only created a new one, and I’m now nearly $170 in the hole.
Now I have to seek a place that can remove the old lock, but drag this bike there.
I will be going elsewhere in the future because I feel really let down.
Quick efficient service. Explanation of all work before performed.
Staff is great