based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wonderful service and awesome customer care
Adam was great in checking out my bike, identifying items to be addressed (and he sold me the bike 3 years ago!)
Helpful salesperson
Staff is friendly and helpful.
Fast and friendly
Staff friendly and exceptionally helpful
Kind, prompt, consistently replied to me and accommodated my tight schedule, and was great about reaching out to Canyon.
Always super quick knowledgeable and helpful
Very friendly and helpful staFF!
friendly prompt and informative service. good products.
Great work!
Communicative and transparent
Basically, I was OVERCHARGED for the service while also being UNDER-DELIVERED in terms of quality.
I brought my disassembled bike in for a re-assembly. I had previously called the day before to get a quote given I'm only getting it assembled and already had all the parts and was quoted at $150. I confirmed this at the desk when I got there, but once I handed it off to the mechanics, I was told it would be $199 and I would be charged for the full annual tune. I had already deep-cleaned all drivetrain and pedal related components, but I decided that was fine given that I had put on the wheels and fork (literally 3 minutes) and in case I was missing something. I was told it would be ready within 3 business days which was fine, and they would contact me if there were any issues.
I received an email a few hours later saying it was done. I was very happy and pleased for the fast service which I appreciated. However after only 2 rides, I've realized this is more likely due to hasty effort than fast servicing. Issues include:
1. Clicking and faulty downshifting. Could be many reasons for this but I expected it should be smoother after the annual tune. Instead, it's more difficult and gets stuck more often than before (e.g. the chain does not successfully move after shifting, I need to shift down again and then up)
2. When on the smaller chainring and smallest cassette, the chain makes direct contact and rubs against the guide component. This suggests it was installed without any testing on the smaller chainring.
3. Also on the smaller chainring, the pedal hits the brake wire with every stroke because it was installed on a curve. This produces an annoying noise and also does not seem good for the bike.
4. I noticed that on occasion, the wheel and brake pad will produce a rubbing sound if the bike is leaned slightly (e.g. on a turn). I believe the rear brake pad was installed too close to the wheel, and this seems to become more prevalent after a ride, maybe due to heat expansion.
I believe that no tuning or adjustments was done on my actual components, it was just installed together as fast as possible and the only thing tested was that the wheels turn on the bigger chainring. This is very disappointing given that I paid for this full service, more than I was originally told.
I am not sure what my options are at this point, but I would really like to see if I can bring it in and have the entire tune service re-evaluated and repeated if necessary to the proper Bicycle Habitat standards.
Quality work and a very helpful mechanic.
Your staff is knowledgeable and friendly.
Fast service and value for money
Not rush someone out after buying the bike! We had gotten a Bluetooth tracker put on the bike- no instructions, no receipt, thankfully I was given a key device and looked it up on line.
You should give all that paperwork too the customer though - including a receipt for the bike!
Great service. Always on time or even faster. I never second guess the work. Just a very reliable service team and I feel safe riding their work,.
Great group of individuals who are interested in helping you every step of the way, in any problems you come across on your bicycle. I was having trouble finding a very unique seat post and they were able to fit me after the purchase. The bike feels amazing!
Quoted a super inflated and overcharged estimate for the work and then when I decided to take my bike elsewhere to get the work done (for half the price) they charged me $25 as a service charge for just looking at my bike and providing the quote. They did not tell me up front that the quote would cost me money.
Friendly and knowledgable team.
Solid communications, good work, good prices, friendly people.
Brian was amazing and extremely helpful during my decision making. Great service and overall great experience
The man helped me with the Ultegra brake pads I needed. His instructions we spot on.
Great knowledge and customer service
John was chill, helpful, patient, and knowledgeable. I liked the range of products that you carried (i.e., the ability to test ride a range of bikes). I liked that I didn't feel pressured to make a purchase on the spot but was provided great information and a very helpful summary of the bikes I had ridden (which ultimately helped me to make a decision I'm really happy with). Location of the store is great for testing out the bikes (good bike lanes and close to the park).
The workers were so great -- mechanics were helpful and provided great service. They helped me figure out what needed to be replaced on my bike and helped me figure out the way to do it within my budget. Sam & Jeff surpassed my expectations. Thanks!
Friendly, knowledgeable and quick
Friendly, communicative and had what I wanted
Great service and knowledgable staff