based on 3052 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Matt, Antonio and everyone at Bicycle Habitat have made me feel at home right from the moment I sent the first email asking for information and even more when I walked through the door.
The care, knowledge and understanding they have shown my bike and me have no comparison. I am a customer for as long as I ride in my life.
If you need anything related to cycling, this is the place to go, be and stay!
Thanks to all!!!
Very good customer service when I was having problems receiving a digital gift card.
Great service. Thank you for being part of our community.
I’ve purchased all my bikes with Bicycle Habitat and my go-to place for any repairs and tune ups since the SoHo location. All the staff are always attentive with good vibes.
Everyone at the store was very helpful and was able to help me upgrade my bike. Plus the work was able to be done that same day!
The mechanics were so friendly, helpful, and knowledgable! Definitely my new neighborhood repair shop.
great - thank you.
I have been a Brompton owner for over 5 years and it's always been a challenge finding a bike shop that not only works on Bromptons but are extremely knowledgeable in every area regarding Brompton bicycles. Bicycle Habitat has always been the place for me to bring my Brompton for parts, repairs or annual tune-ups. The staff is always inviting and they provide quick, quality service at a fair price. If you're looking to purchase, Bicycle Habitat has an impressive fleet of bicycles to choose from. But if you're a Brompton owner like me, I believe you'll find Bicycle Habitat to be the ideal spot for for anything related to your Brompton.
First name removed.
Simple and easy
Matt was very insightful, patient and helpful.
the support from the guys who work there
friendly and capable staff and mechanics
BH doesn’t just fix my bike, Matt gives me an education——he thoroughly explains what’s wrong & why. I’ve been a Bicycle Habitat customer since 2001 when I bought my 1st Trek from the shop on Lafayette St. I’ve referred many people over the years. The BH team does great work at fair prices. Thank you for so many years of fantastic service!
Quick, polite, reassuring, down-to-earth.
Super easy process and repairs were quick!!
I felt you met my bike needs in a knowledgeable and efficient manner. Plus, my bike works great now!
Thank you
Great service, great prices, and great bikes!
knowledgeable and helpful staff; real willingness to work on a bike until it’s right!
You guys are so helpful and accommodating our need. We appreciate your service and highly recommend!
so responsive!
Great service as usual, courteous and expert staff.
Good product with the salesperson (Mike) answering about 40 minutes of my Q's
Good customer service.
great service!
Great service and friendly folks.
You are great - knowledgeable repair people who know bicycle gear and are really helpful.
Your recent sale enabled me to buy new winter gloves and a new light.
MANY THANKS!
Super helpful and patient employees.
Everything was very good.
The salesperson gave me lots of helpful tips
How is it $40 to tighten one break?