based on 3051 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Libby is so friendly and knowledgeable.
You were able to access and address my flat tire very quick and determine best course of action. You also were able to fix my flat quickly. Thank you.
Friendly and knowledgeable service. Great selection. Had exactly what I needed.
Great selection of bikes and sizes. The workers and one of which I think was the owner were great to talk with, and could have stayed all day talking with them. Even though I live in Queens, I will definitely go there for parts and service because of their expertise and welcoming personalities
In store service was great - staff was extremely helpful. Trek phone representative told me an item was in stock that wasn’t. Wound up not needing item after consulting with store team member.
Very attentive service.
Aaron was great. Helpful, patient, and made sure I got a bike that was right for me. Much thanks!
Friendly, clear explanations
Thank you for your quick service and good communication, as always. The Vanderbilt location is a nice little hole-in-the wall shop, but they are more clean, organized and efficient than many other larger bike shops in NYC.
Helpful, knowledgeable, and fast.
Friendly and well educated staff, great experience overall
Very good customer service. The rep I spoke with was very clear and transparent about cost and how long it would take. It's my second time shopping here and both experiences have been fantastic.
Great experience. Drove 2 hrs and hey set my girlfriend up perfectly! She is very happy!
Friendly helpful staff
You guys were great! You managed to make time for me even though it was super busy and I really appreciate it. Bike runs much better now. Thanks!
A lot of options to choose from. Matt was willing to answer and explain things patiently and clearly.
So far so good.
Staff were friendly and helpful and welcoming to a less experienced cyclist! They helped me find the right bike that fit well and matches my ability. Easygoing and good-natured place! Will go back for tune-ups and whatever gear I need in the future.
The employees were kind, knowledgeable and helpful.
I got great advice and help. Fast and reasonably priced. Staff was personable and thoughtful.
Great service, I can find all the products I need for my bike and accesories!
Tim Lee serviced my bike. He was very friendly and knowledgeable. Fixed my bike quickly and seems like a quality job.
Terrific staff extremely knowledgeable . They spent so much time making sure that my bike was sized properly for me . I highly recommend both the service they give and the bikes they sell . I love my new bike !
Service is always very quick and painless and reasonably priced.
Customer friendly and knowledgeable
from a long time customer:
you are the best in
service
quality of parts
repairs
tune up
personal assistance
flexibility
flat out friendliness and kindness
I love the always very helpful and friendly staff !
Vast array of product. Good service. Great bike selection!
Super knowledgeable but pricy
Very friendly and amicable to your needs