based on 4603 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
One suggestion: Make sure to contact the customer when their bicycle is repaired. I had to call to find out that my bicycle was ready. Thanks.
Great shop, great people, always willing to help, always able to source items that I am looking for. If I needed to learn how to ride a bike they would probably teach me on the sidewalk outside the shop. Always support these guys even if the quick fix big chain stores may be a little cheaper.
Personable neighborhood bike shop with excellent service
I ordered clear covers for my road cycling shoes, the service was very quick and responsive, transfer between store only took one day :)
Explanation of service and friendliness
Exceptional Service.
Technician was attentive and helpful in discussing repair options.
Stood with my bike for about 10 minutes in front of the working technicians. No one looked up, no one said hello, no one said be right with you. Finally, someone walked by and said, what do you need? I explained my issue, and the technician began working on my bike without telling me if it will be done today or tomorrow or anything. The technician tightened a few bolts looked at a few things on the bike for 10 minutes and said it was good to go. He explained quickly the bolts that he had tightened and t was a $45 bill. No one had discussed pricing prior to the work. The whole experience felt very disconnected and soulless. Not very pleasant at all.
You guys have integrity in addition to being great bike mechanics. I appreciate you not trying to sell me something I don't need. As an example, I bring the bike in for a tune up and I am told it does not need it but rather just some minor work. That honesty and integrity saves me money which is why I continue to use your service.
However, I was promised an email receipt yesterday which I have never received as of yet. I would like this addressed asap.
Thank you....Luis
Sales was knowledgeable and helpful. Had me test multiple bikes to find what was perfect for me and set me up with a bike I love.
A little expensive but very nice and I felt very taken care of.
You're the best! Always friendly, helpful,fair, and able to solve any problems! Can't thank you enough for your work on my bike, it was "above and beyond"!
Remain consistent
Excellent customer service - knowledgeable, quick, kind.
Fast, friendly customer service!
Michael was great in helping me choose a new bike and fitting it.
Every step of the process was handled in a friendly and competent manner. The mechanic suggested items that should be worked on but didn’t push. The “front of the office staff” were in it!
You're the best bike shop I know, always great product selection and the whole team is friendly and helpful.
Always helpful and quick to serve!
Friendly good service, but you kept our original (still good) knobby tires! I would have liked to have those back.
Name removed
Variety
Great! Friendly knowledgeable everything I neded
Folks that work there are lovely and helpful!
great service, quick and well-done! really knowledgable and friendly staff
very efficient and knowledgable
Went to pick up a bike I bought online. I told the guy in the counter that I was interested in getting a kickstand. He told me he would take care of it and took my bike to the back. I asked him which models were available and he was very vague about it. He just told me there was one, but that it would need to be adjusted. I followed him to the back of the bike shop but another person told me to wait on the entrance. I wanted to know which options I had, but got no answer. I asked again which models they had, which materials were they made of and which colored were available. They guy just told me I could choose between a black one and a silver one. (It is worth mentioning that he never even mentioned the model, material or even price of the accessory). I said I wanted a black one. After a couple of minutes the guy came back and said. “I’m sorry, it’s going to have to be the silver one.” I was shook. What made him think that he could force me to buy a kickstand that I have never seen, and even get a color that I did not choose. I told him I was not interested in buying the silver one, and he then ran to the back to stop his coworkers from installing it. I know a kickstand is one of the cheapest accessories, but still, I was extremely disappointed by the poor way in which the person in the counter treats his customers. As a costumer the least I expect is to be informed of the options I have, to then decide what I want to get (not to be forced into buying something).
You are knowledgeable and available to the bicycle owner. You serviced my bike and were
ready exactly on the date you stated.
Excellent attention and advice from Mike. Took the time to talk me through a bunch of options and a wealth of tips and advice.
Staff is very friendly and knowledgeable. Stores are well-stocked and accessible.
Seamless experience and friendly staff