based on 4606 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Honest and upfront. I traded my sons bike after he outgrew it and pick up an amazing bike you guys had on the floor. I was expecting to have it ready the following day but you were able to get it tuned up and ready the same day. Service like this you will not find from shopping online. I will highly recommend Bicycle Habitat to family and friends because of your customer service. Your prices are very competitive and your selection is great. Having two growing kids, bicycles are something we buy and service often, having a place like this right here in our neighborhood makes my life easier, thank you again
Knowledgable and efficient
The wait time was short and the handling of the service was professional. Also, I had purchased a cellphone holder and the sales person was not pushy at all
We bought a used trek bike for kid like a new. Thank you very much for your attention.
We like the trade in new bike for old one, and also the overall approach and services.
Your support has been so precious!
Thanks for everything you’ve done for us!
Great service, real neighborhood place.
People are super helpful
We love you guys. Always beyond helpful. We were talking about loyalty with our kids and I used your store as an example of a place we are loyal to because over the years we've had always had amazing experiences. Well done. Brooklyn needs more places like BH.
We love you guys. Always beyond helpful. We were talking about loyalty with our kids and I used your store as an example of a place we are loyal to because over the years we've had always had amazing experiences. Well done. Brooklyn needs more places like BH.
They were professional and nice
you guys are the best. always.
I had a fast and thorough assessment and service on my bike!
The repair person did a great job! He kept working on my bike until the squeaking brake stopped squeaking.
The service was fast, and the reps were friendly and knowledgeable. I purchased my bike here during the pandemic lockdown. I haven’t had any problems, and I am still enjoying my bike.
The people that work here are awesome and really listen to what you need and help you find the right solution. 100% recommend!
My favorite bike tech. Tim Lee
Sam and John and Bryan were super nice and helpful!
Fast, cheap, good work
A well-stocked and well-organized shop, with genuinely nice workers who aren't trying to upsell. Great vibe, great LBS.
Staff generally pretentious like most bike shops. Talk to you like you’re an idiot and shouldn’t be asking such novice questions. Sad for culture in bicycle community.
Fast, pleasant service and they go the extra mile (no pun intended) to make sure everything is working order.
I think I've been going to you guys for at least 15 years now and I always like the way I have treated and fast and courteous service and you're very personable, which I find amazing and unique for New York City. And I have also bought three bicycles from you over the years.
person i picked my bike up from was very distracted. I'd asked for my bike to be serviced, he couldn't answer any questions on whether that had happened.
Great people!! ...thank you!!
I rented a bike for the 5BBT. Staff was helpful in getting me set up and checked out after the ride.
Friendly and knowledgeable staff.
Nice staff don't make you feel dumb for being a casual cyclist.
Very friendly and helpful service.
I think all your staff is competent and know what they are talking about.
The other thing I like is that when I go in with a mechanical issue, your mechanics are generally available and I don't have to wait long. My bike is my method of getting around, and when I come in, I really appreciate being able to get my bike back fairly quickly. Quick turnaround times are greatly appreciated!