based on 3052 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very good, friendly and fast service. Thanks so much!
Professionnel and quick! Very good job
Great staff, easy and accessible.
Prompt and complete service.
mike is awesome. and my bike feels better after this tune than when i bought it. really. been talking about it for two days.
All great, they helped me with what I needed, and pretty patience and nice
Friendly and well inform dnsalesperson.
great customer service!
Git my old bike updated with some stuff. very helpful. super amazing bike tech did a great job very quickly.
The servicing of our three bicycles and we’ve had it done a few times on each bike, is always top notch. The staff is knowledgeable and caring and. Responsive. Really incredible. If only other businesses would take note. Thank you.
Michael could not have been more helpful to our family and we plan to come back that's to his amazing service. We were looking into trading in two kids bikes for bigger sizes and he gave us very helpful insights into what changes the kids could expect on the bikes and what types he recommended. At that time, we were disappointed in the used options for my daughter, so decided to come back another time - only to receive an email the next day from Michael that a bike had recently been traded in that perfectly fit what we wanted. He had already put it on hold for us and we were able to pick it up the same day! He even took extra time to add new accessories to the used bikes we purchased for my kids to make them feel "new" and exciting, and helped fit my daughter for a new helmet, including explaining new helmet technology and appropriate fit. My husband and I are also considering bikes for ourselves and he made very thoughtful suggestions for a good fit for each of us, based on our size, needs, skill, and price point. I would be thrilled to recommend bicycle habitat to anyone looking for a quality bike shop with great service.
Good service and technician was very informative.
Tim is a fantastic mechanic - reliable, thorough and clear.
Friendly and knowledgeable
Very friendly and knowledgeable staff with super quick turnaround for building new bike out and having it ready quickly.
Very helpful
We had a wonderful experience with Elvis at the Chelsea store. He was knowledgeable, helpful, and patient. Will recommend him and Bicycle Habitat to friends especially those with kids. Thank you!
Proffessional
Always helpful, friendly, and no effort to up-sell. Prices are fair and everything is well-organized and efficiently run.
The guy I worked with explained everything very well and made for a great experience
Prompt service; competent staff.
I will of course recommend your services. However I had a new chain put on yesterday and now my bike feels tight to ride and push- is that normal? I will swing it by today to take a look and feel confident you will advise!!
many thanks,
First name removed
You're all very friendly and approachable.
Matt is so kind and knowledgeable, and Anthony is an incredible and hard-working mechanic!
Friendly staff listened to what I was looking to do with my bike
The guy was pushy and rushed me. I did not like how I was treated. I cried in the store. I’ll never be back.
Disappointing experience yesterday - I purchased my bike from you all back in December and I had talked to people in the store and called about getting a quick tutorial on my tubeless tire setup. When I went in yesterday the guy in the shop was not welcoming or helpful and just kind of shoved me over to the mechanic side. The mechanic took 5 mins of his time and was extremely nice. But the overall experience was disappointing.
I understand there are time constraints and I can't just show up and expect immediate attention, but it was not the attitude or service I was hoping for considering I spent $3k on a bike at your store - the whole reason for going to my local shop is to have helpful tips and service around the corner.
Friendly & knowledgeable service. Honest & transparent about servicing required for Bike without going overboard. Thanks!
Great service, very nice and helpful people. Always.
Great service! Thanks