based on 4604 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is so nice and helpful! I bought a bike online and it was ready for pickup in less than 24 hours.
Efficient, professional service,
Sticker shock on the cost.
Great friendly and knowledgeable staff. My bike was in disrepair and neglected for many years and they were able to take care of all my bike needs. Thanks
The mechanic was awesome, super fast, and very clear. Thank you.
Quick and attentive service. Professional and experienced. Definitely will go back!
I always get quality service from this shop.
The staff was incredibly helpful, knowledgeable, and personable! They helped me to get back on the road!
The person I talked to took the time to explain the details of chain lubrication and we discussed several different lubes. I thought I knew all about this subject, but learned a little more from him.
Top flight sales and service. Best in NYC. Charlie, Matt, Anthony and the rest of the team are fantastic.
Friendly helpful sales reps, and right near me too!
Very helpful staff, Brian found just what our two sons needed in a used bike
I was surprised that you charged to install pinheads.
One of the foot cages I bought fell off on my first ride
the inner tube I bought wasn't in the saddle back when I picked up my bike.
So while I felt good when I left the store, I'm less happy now.
Repair shop was great. I called before dropping off my bike for basic tune up around 5:30 to ask if I would likely have to keep it overnight or could get it back the same evening. The person answering said it depends how busy they are but wouldn’t go check how busy they actually were. When I got there the repair guys made it seem like they always keep bikes overnight for tune-ups. Should have more coordination between repair shop and main number.
Terrific fast and friendly service plus they delivered my bike to Hoboken.
It’s a great bike shop.
Welcoming staff, fast work that's done well.
Prompt service.
Fast good service. Reasonable price.
I dealt with three people – two (young man and older man) were very nice and very helpful; one (young man with glasses) was extremely rude and tried to double-charge me. He should not be working in the front of the store.
I was very impressed by the friendliness of each staff person I encountered.
Friendly and helpful and refreshingly un intimidating for a bike shop.
Super friendly and helpful staff when I came in for a flat fix.
The sales person was very informative
Chad was super helpful! He helped me find the right rack for my needs and gave me the confidence to set it up myself.
Good selection of merchandise.
Friendly + competent staff.
Great and friendly staff!
great friendly quick knowledgeable service
Needed problem solving/expertise and the whole staff went beyond the call of duty in helping me fix a dire situation with in this case, out the box thinking. One of the great bike shops in Brooklyn and all of NYC!!
Great staff and service!
Came in to get my flat on my electric scooter fixed. They were so nice and fixed it within a couple of hours, same day!! Fab!