based on 4604 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Matt was so helpful !
I don't go around randomly bringing up bike shops people can go to. My recommendation generally will be based on if the bike shop is near where they live. It is in no way a mark against you guys.
Very nice customer service
I'd had great experiences getting tune ups and odds and ends (water bottles, etc.) from Bicycle Habitat but finally decided last month that it was time to get a new, lighter bike. Came in and explained what I was looking for and felt so taken care of by the folks showing me around the already built models. I love riding, but know very little about the nuances of what makes bikes faster/better/more tailored to me and it blew my mind to consider a large frame was the answer to some pain I had on my old bike. The entire visit was educational and I picked up my newly built bike a few days later! Y'all have my business for life. <3
-Allegra S.
Good, fast, service
Everyone is super nice and attentive. I found Adam and a couple of the ladies (Eva?) specially helpful and responsive. They took the time to go over the bike with me and listen to my needs rather than trying to sell me something that would not work for me.
The mechanics are a 100 too!
I’m coming back! My new favorite bike shop!
I been several years customer always professional service , courtesy and right price
I appreciate the ways your mechanics always seem to focus on doing a repair quickly and effectively.
Friendly, quick customer service and work product is always top notch!
Eric was super helpful and kind and not at all condescending despite my lack of knowledge! I had been dreading going to the bike shop because I don't know very much about bikes. My issue was that somebody else took my bike apart and I didn't know how to put it back together again or even what pieces were supposed to be part of the assembly. I put off going for a long time because I was embarrassed. But he helped me figure out what was missing and took the time to explain everything to me. I really, really appreciated his help.
Service was quick and easy. Got the bike and was in and out quickly.
Brian was very knowledgeable, patient, and helpful during my wife’s process to buy her first bike. 10/10
Matt was super helpful both on the phone and in person. He was definitely the reason why I came into your store to buy a bike.
Matt is a seasoned expert who talks straight and cares about your safety and well-being. Experience, knowledge, judgment and integrity. That’s why we go to Bicycle Habitat.
Friendly and helpful. Thanks, Kyle. Great job
Quality repairs. Knowledgeable, friendly, real service people. Repairs with good turnaround time.
Matt was awesome! Extremely knowledgeable and the team made great, swift adjustments to my bike. Best bike shop I've been to in the city.
Good solid bike repair. Done promptly and for a fair price.
David and Josh hooked me up with some great new gear and made solid, thoughtful recommendations. Will definitely be back and recommend BH to my friends and fam.
Good selection and great customer service
Great, fast service - love a local bike shop!
Nothing specific. There wasn’t anything particularly excellent or great about the service. That’s the only reason I gave it a 7.
Matt was super helpful. He was so knowledgeable and spent time with me discussing which tires I should get. I needed a lot of work done on my bike, and also I wanted a particular set of tires (Lol. I guess I'm picky). Not a big deal. Matt ordered them and my bike was like new 2 days later. Great job!
Great sales reps, know their stuff, and sell with a smile
Our family decided to get a cargo bike but didn't know which type. Bicycle Habitat helped me try out two bikes that interested me. They very helpfully built them so I could try them with both our kids in tow, adding monkey bars and a Thule seat for the younger one. Everyone at BH that I talked to was very helpful and knowledgeable.
Extremely customer orientated and great service
Fast and expert help
Helpful staff. Didn’t have what I needed but were more than happy to order. Felt welcomed.
every time i go there is one sales guy who is like... i don't think we can do that.
and then we talk to the mechanic and the mechanic is like, yeah, we can do that.
bro is so negative it makes me not want to go to BH, even though you guys have everything.
Very helpful and understood our urgency of needing a bike for our sons bike camp. Thank you