based on 3018 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ellie helped find a helmet that fit my 3 year old son (I previously bought one online that didn't fit). We visited on a busy Saturday but she was incredibly pleasant, patient, and not pushy at all - ideal customer service. I'm grateful for Bicycle Habitat!
Personal, friendly, knowledgeable service.
The service I experienced was excellent. I bought new accessories for my bike and was happy with the amount of knowledge the service technician and the sales team had regarding products and upgrades to my bike. I also appreciated their friendliness when talking about the various products and enjoy coming back to the shop.
My teenage son has been having good service either for small repairing or adjusting since four years ago, if no new parts change or special needs, most of the time , he got help for free. Thank you!
Service was prompt and friendly. All of my questions were answered in a helpful way. And I was in and out in less than 15 minutes.
The service was exceptional bike rides great. The technician was very informative and friendly.
Great job and professional staff.
Super friendly and helpful staff!
Matt was so helpful and accommodating. Letting me pick up my bike later than it was ready in order to help me with my move uptown. Thank you!!
Amazing service, took me without an appointment and had my bike checked and ready to ride in 10 minutes. The best!
the work was fine but the price was so high in my opinion.
Access to store
Communication was great overall. Perhaps a little more messaging as things progresses would have been good, mainly about the price overall as repairs were getting made and parts replaced. Definitely it was a good experience and I would consider returning in the future.
Person at the store was very helpful!
The great customer service and knowledge about products sold was what I liked most. My friend and I came in just to get me a helmet and I received some great service from Chad that really turned my day around. I’ve always had a hard time with helmets because of the thickness and length of my hair and he not only found something for me but provided options which I appreciated. He was also very kind and down to earth. So was the other guy but I forgot (maybe didn’t hear his name)
Great staff, very helpful and friendly. Repairs were priced right and done very well.
The annual tune-up package was superb! My bike looks and feels brand new again. Very pleased with the service!
Awesome as always. Thank you!
Friendly and Knowledgeable sales personnel. Great customer service.
Very helpful team
People who work here are incredibly patient, knowledgeable and the service feels very personal. They will take the time to explain to you when you have questions and are never dismissive. This place is great 😊
Good CS
Excellent customer care and support. Great working team.
The staff was ver knowledgeable and very professional.
Everything
The nicest, most patient people! I can’t say enough good things about how kind and knowledgeable everyone was. My husband and I love our new bikes and he tried 4 before making a decision!
They put all my nerdy gadgets on my bike and had great advice with everything. I would go back in a minute.
I went there looking for a helmet that would fit my afro and I was helped by the (I believe blond) white guy with the clear frame glasses. Upon him showing me the helmets, he remarked that they were the "...biggest I had ever seen." While this seems to an innocuous comment, I would argue that this is a textbook micro-aggression. There is an implicit otherization in this statement, e.g. "you are different, out of place in this store and I have to remark upon it." The statement makes bare the already known reality of black cyclist that we are a small minority in the biking community and are often met with condescension and exclusion by cyclists.
To put it simply, I would love if I could buy a helmet that fits my needs without some white dude giving his two cents that are completely unhelpful to the end goal of me making a purchase.
Knowledgeable sales staff
Staff was patient with talking me through what my needs are in a bicycle and what current options might meet that, helpful at setting up test rides, not pushy when I wasn't ready to make a decision yet and needed to sleep on it for a few days.
Super straightforward and easy to communicate with them. Great work order/tracking system.