based on 3052 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
David was a big help. Everyone there is really friendly and knowledgeable.. Loving my FX4!
Such friendly and helpful service.
Friendly and timely customer service. Mechanics was friendly and offered suggestions to keep bike in good shape. He even helped when the chain slipped off when I was outside the shop.
Friendly, informative and fast service.
I spent over $200 on a tune up for my bike and still one of my front gears doesn’t work! Why don’t your mechanics check their work? Now I have to go back to your shop again to have this fixed.
Service could be better
Prices could be lower
great service, thanks!
Easy to speak with mechanic about repairs
Excellent service, knowlegeable mechanics, great selection.
Very helpful and professional!
I love that the store took their time to put together the bike very beautifully and detailed! Thank you,
The only thing that I didn't like is when I went to the store even though I went on the wrong day, I called a few times and no one picked up the phone. Even though there were guys inside the shop working.
I'm a big fan of Bicycle Habitat! The people who work there are always helpful and friendly.
Everyone was amazing -- helpful and welcoming. Great experience!
Somewhat smallish selection of new bikes but that’s probably due to limited size of the store in the city and the fact that half the store is a shop for repairs and bike builds.
Friendly and helpful staff. Also very knowledge and able to talk to all customers at their level, whether they be first time buyers or semi bike nerds.
Staff was extremely knowledgeable and helpful in finding the right bike for my budget!
Fast and efficient
Helpful staff, good selection, people who care about bikes.
Sensational service - thank you!
$30 for a flat fix is crazy
Matt at Chelsea Habitat is extremely knowledgeable and attentive. The current team at the Chelsea store is now the best ever for professionalism and courteous service.
Professionalism and efficiency
Great service and friendly and helpful staff!
I like the service & friendly staff.
The Bicycle Habitat staff were incredibly helpful and patient in my search for a new bike! The 30 day policy to try out the bike is amazing, as you have peace of mind you are choosing the right one and if not can bring it back to swap for something different. Would highly recommend for either first timers or experienced cyclists!
The bike mechanic saw me promptly, treated me with respect without any bike snobbery that can be found at some shops. The bike was extensively serviced in less than 24 hours , fair service charge with professional, courteous knowledgeable staff. I will definitely return.
Matt’s personal attention to detail, and his willingness to explain the work that was being done was exceptional. His passion for cycling and his willing ness to explain what he understands made it fun and educational.
Excellent customer service
I feel often when I get my bicycle back after a repair there is something wrong or forgotten. This time the rack on the back was not attached. I will now need to go back and have that fixed. The person at the counter was not very friendly or helpful. He was actually somewhat rude.
Everyone that I have interacted with has been very knowledgeable and helpful. I also appreciate the store's long history and support of biking in the city.
The customer service is amazing every time. I wouldn't even consider shopping anywhere else.