based on 4604 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Matt is the best - great knowledge of mechanics and service! Good service overall from the repair crew at Chelsea.
Speedy, reasonably priced service.
Friendly helpful crew working here.
This is my usual location. I have a mechanic I trust, and have done so for the last 5+ years. While I was there, the owner of Bicycle Habitat was also there, he was overseeing that everyone was attended to, unsurprisingly, every single person he checked with was. I was hyped to see this well oiled machine delivering value to everyone across different levels (casual cruisers to spandex warriors.)
Libby was so helpful and friendly - everyone was!
Your staff is tremendous! 4 people helped me and they were all friendly, efficient, and knowledgable. Particularly enjoyed the thoughtful design sensibility of the nice women with the tattoos on her arms : )
Sales rep was very knowledgeable and helpful.
Chad provided excellent advice and directed me to a lower cost solution for my issue, and then quickly and effectively installed his recommended workaround on my bike. He could have sold me a much more expensive solution but directed me to something less expensive.
Loved my experience. Chad was extremely helpful and friendly. I really appreciated the call to remind me that my order had arrived! Thanks, Bicycle Habitat!
Timely. Friendly. Good quality.
The best customer service. Quick response to emails and requests. Sales staff is all in.
Quick and friendly service— I was amazed that from the time I dropped off my bike and it was ready for an annual tune with new tires (no major repairs needed) was 2 hours. The text alerts and estimate before drop off were great too.
My experience with Bicycle Habitat was quick, painless, straightforward, and stress-free. Thank you!
Everyone is always super helpful and knowledgeable
lovely mechanic did such a thoughtful job on my bike. I'm so happy!
I’m far from Brooklyn so my experience was long distance phone and shipping. The customer service was great! Thanks, as I look forward to receiving my new bicycle. Mary Clare
I always great great and helpful customer service whenever I need something. I like the fact that there are multiple locatons
Didn't like my experience! And was just picking up a small package.🥴
I’m glad I put my bike on the right hands, they took care and beyond
I simply trust them. They provide very reliable and quick service.
I’ve always found the employees easy to talk with and very helpful.
Quality of service and personalization. They make everyone feel like they know you.
The customer service was great. The staff was friendly, helpful and knowledgeable.
Some products are a bit overpriced but I’d shop there again if I needed something in a pinch
Great selection and informative staff
Everyone was very friendly, knowledgeable and helpful!
I live in Westchester and I chose to come to THIS location of Bicycle Habitat in Brooklyn to find my new bike.
The staff is wonderful - knowledgable, friendly, and professional. They helped me find something in my budget and, when I was ready to pick it up, helped me secure it to my bike rack, so I could safely drive it home.
The staff here are just really down to earth and easy to work with. There are a lot of bike shops in the area. I’d highly recommend this one!
Everyone was super helpful and friendly. Thanks for the new bike!
Easy pick-up. Nice folks.
Always the best experience. They treat my children like royalty and engage with them, and always help to find the best fit! Thank you for being a great resource and so supportive!
You service your customers very cordially and, equally important, you do a good job. I got my two bikes from your shop. Keep it up!