based on 4606 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Helpful service
Good quality service!
we were happy with the attention to service while we were in the shop, however we weren't given any information about the quick release on my daughter's new bike. It wasn't until we were at the car that we realized that it was different than other bikes we've had and we could not release the front wheel. we went back to the shop and asked about it, and they told us... but they did not tell us to not use the hand break while the wheel was detached, nor did they give us any shims (or even mention them) to put in the disc break pad to hold the gap. needless to say, when we got home, we were unable to re-attach the front wheel to the bike. We live close to a Trek shop, and we ended up taking the bike to them - they reset the front wheel for us and provided us with shims for when the wheels are removed from the bike - they also moved the front break line because it was threaded on the inside of the fork. All that said, our experience at habitat was fine, but we didn't know how much we didn't know until we were gone - and then we needed another bike shop to fix things and inform us. it was particularly frustrating because the salesman we worked with even made the point to tell us he used to ride the same model bike that we bought... and I told him directly that I was unfamiliar with hydraulic breaks, and he still didn't inform us. We'll be going to Trek for any follow-up needs with this bike. it's easier to trust them.
Needed a rear light in a pinch for the sunset joyride from Vanderbilt. Was able to consider options at different price points. Staff kindly unboxed for me so I didn’t have to fumble. Luckily had enough charge to get me home safely.
Quick service. Quality work. Good advice
Super-fast and super-cheap axle replacement! It’s been *years* since I’ve said that about *anything* in NYC!
I felt they understood what I wanted done and were able to deliver on their promises
The work to help you get the perfect bike. They listen to what you need
I stopped by after work because my bike was making a noise. The mechanic was friendly, diagnosed the issue, fixed it and I was on my way quickly. There are shops in NYC that try to sell you things you won’t need or claim the issue is bigger that it actually is, but not Bicycle Habitat. They get my vote for best shop in NYC.
Lovely and knowledgeable support from the sales person.
Josh and Ryan spent a lot of time helping me to decide on the right bike among their large inventory . They were very knowledgeable and steered me to a great bike that was perfect for me. Couldn’t be happier with Bicycle Habitat.
Phone conversation regarding my approval of the work order that was emailed to me was not recorded, so the initial date for the work to be completed was not honored.
I had a flat and damaged tire, and it was replaced with an affordable alternative in 10 minutes. Excellent service.
Greatly improved staff at the store.
Superb customer service! Efficient work! A true neighborhood gem. They care of you, for real!
The employee assumed I was a delivery driver when I told them my explicit use of equipment needed. Out of the 3 people I talked to only one gave me honest advice and solutions. I left feeling very wrong and unsatisfied when I walked out of the store, and when I walked out of another location. It appears employees are just there to upsell you and don't genuinely care for your needs or active solutions, or any other sense of community you receive from local bike shops. Also, the basket I was sold did not fit as instructed /designed and required extensive troubleshooting. I did go to the store because of a more exstensive selection, which has opened me up to new upgrade opportunities.
Super friendly and helpful staff
Mike was super informative and patient in answering my questions and helping me pick out a bike that suits my needs! An overall great experience.
Efficient and accurate service! Staff were approachable and eager to assist.
The mechanics at Bicycle Habitat were so friendly and enthusiastic about making sure we found the right bikes, that they fit correctly, and that we were safe and comfortable riding around NYC. I've never had a bike mechanic spend so much time helping me choose gear, without trying to up-sell me to fancier stuff that I didn't need.
Efficient friendly
The team is friendly and efficient. My last visit was incredibly enjoyable. I came for my annual bike checkup.
I had a flat tire and Poncho was able to patch it up and get me on my way in less than a 20 mins. Great vibe at the store.
Great bike mechanics!
Great communication with customers when repairs are being made.
Your staff held two sizes of the same bike and made multiple adjustments during my test rides. I’m really grateful for the help and flexibility. Also, I never waited more that 30sec to be created or asked what help I needed.
They were very professional, friendly, fast and reasonably priced. Beyond expectation!
My experience is with Mike the mechanic ... I'd recommend Mike to anyone
Great customer service, great selection!
Friendly, welcoming, helpful. Staff knowledgeable about products and cycling in general.