based on 4877 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Incredible service! So friendly, knowable and attentive. People come from all over New York to this bike shop and you can see why when you go. They are the best!
Knowledge. Positive attitude. Supportive atmosphere
I bought my bike here and have brought it back for tuneups. Staff are really knowledgeable, great service, friendly staff, quick too.
Friendly and knowledgeable service!
The service techs as well as general customer service people are always friendly, helpful, professional and always provide quality work. There’s never a hassle, never an attempted up-sell, and any work I’ve ever needed has been done in a very timely manner. Can’t say enough good things!
Repairs were honest and fairly priced.
I love my neighborhood bike store !
Always friendly and reliable repairs, without upselling you .
Good selection. Friendly staff. Matt was great.
The salesman was knowledgeable and helpful with explaining the bike.
I was helped as soon as I walked in and it was the only bike shop among several in Brooklyn that was well stocked with various XL bicycle helmets.
Bicycle Habitat Staff Rocks!!!
Friendly service and knowledgeable staff.
I never learned how to take care of my bike. Bought it from you guys and always bring it in when I have a problem. You always treat me fairly and with kindness
After paying over $500 for parts and labor i found that the incorrect tires were put on, that had to get replaced. The tires put on were cheaper than what I had paid for. Additionally I had a lock bracket that was replaced with a bracket that did not resolve the issue, the technician on site agreed that I was overcharged for that part. The new brake pads that were put on were also contaminated and to be replaced. I was refunded for the bracket and given a refund of $50 for a poor experience. I still ended paying $430 for parts and labor and had to wait a total of an hour when I showed up to pick up my serviced bike. Lastly, it was found after leaving the shop that my chain and gears are still not working properly, which I had paid to have serviced and replaced. I still need to come back and have that fixed. My experience was poor, despite nice customer service and an understanding that the original servicing of my bike was not up to standards. This is the 3rd time I’ve had my bike serviced at this location where parts were improperly installed and needed additional work. Despite nice customer service in store it was overall a very poor experience and has left me looking for a new bike shop.
I’ve been a regular customer for years and I feel like i get personal attention for me and my bicycle
Mike was super helpful. Thanks!
You installed my bike lock until you got it right thank you for great service
Professional and friendly
Service was quick and was able to get what I needed
Fill up my tires properly during a time-up. (Got 3 blocks away when I realized the tires were as low as when I brought them in. Tech filled when I returned.)
Very friendly and knowledgeable and patient.
I went in on a Saturday afternoon. The store didn't feel customer focused. I was wanting to get help in picking out a helmet and ensuring it was the right fit bc you know ... optimal safety. But it felt like i would have gotten the same service / assistance if i had just ordered the helmet through the internet from any random store (eg, a conglomerate). It definitely didn't feel like the customer engagement that I've experienced back at the Lafayette location.
OG"s
Elvis is always friendly and helpful, At BH you are always in good hands. They love bikes and cyclists.Thank you Bicycle Habitat
I hate how I expensive this place is. 38 bucks to change an inter tube. I hope to never come again
Staff was very helpful. Work was done quickly.
Absolutely on point.
Also kind.
If possible, try to keep your prices down.
The salesperson I spoke to initially ["Jeff", I think] spent lots of time explaining things to me.
He was very professional and helped me judge what I needed/wanted and patiently waited while I test rode four bikes.
The salesperson was very friendly, knowledgeable and went above and beyond. He helped screw on and old bell on my bike and helped my son buy the right helmet.