based on 4610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amazing customer service!
great staff who take the time to provide personalized service
Great service and selection!!!
I enjoy the service I received. I've been working with them for. a few years now, and they're friendly, and great.
How well you managed my expectations with updates.
It's the people! I've dealt with several different folks at Bicycle Habitat and always fear that I'm not going to have a good experience with a new person but they never let me down. Maybe they just all love bicycles so much that they all want to be good will ambassadors for the industry but it's impressive, nonetheless.
Excellent customer service. You go out of your way to ensure that customer satisfaction and safety is a priority
Employees are really friendly and responsive but I’m not sure about their expertise.
Knowledgeable staff
Good product selection
Great and knowledgeable service. Thanks Adam!
Everyone was so helpful in customizing my new bike to fit my long torso. They were so patient and the ability to test ride with different parts made all the difference.
You have excellent service
Mike was a great technician! He worked diligently to change the brake pads on either end of my bike. He even took it out for a spin to make certain that it was good to go. Really appreciate the effort and the fact that the awful screeching sound is gone! :)
Repairs are fast, friendly and reasonably priced.
Superb service.
Great service and very friendly folks!
Your employees were kind, friendly, and genuinely helpful, as opposed to being condescending, rude, and pedantic which is my usual experience at bike shops. Appreciate yall — we need more people like this in the bike culture!!!
Matt was very helpful and good inventory.
Always friendly and helpful.
Habitat staff is always smart & helpful; and you guys stock so many important little things!
Get a way to send invoices quickly!!! Waited over two hours for an invoice to be paid
I've been to the Vanderbilt location a lot. The service is very good, the staff is helpful and friendly. Unfortunately I had to go elsewhere to buy my most recent bike because you all didnt have it, the staff still helped me quite a bit in picking it out and finding where to get it. I will certainly continue getting my upgrades and tune ups here!
I came in for a tire and tube install for my rear wheel. The tube punctured a few hours later because of an issue with the install. I brought it back the next day for a replacement and they were able to do it for free, which I really appreciated. Would obviously have preferred to not have to go back a second time for the same issue, but they were fast, reasonably priced, and didn't give me a hard time about installing another tube for free.
Helpful staff, good coverage, wide range of options and things.
Staff is great
Didn’t fix the problem but said it was fixed
You had a just right bike in stock for my son
Very expensive service, I was charge over 50 bucks for a Normal service. I’ll never get back there again
Friendly guys at store who did not try to oversell
Great customer service!