based on 4878 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great customer service! appreciate that brakes/chain repair are free when you buy the bike at the store!
Staff is friendly and helpful, but you don't often have what I'm looking for in stock. The other day when I went there was only one tire in the style I needed in the entire shop. You'd think they'd be stocked in pairs, given bicycles have two wheels ..?
In addition the payment system was down...luckily I had cash.
Reliable, fast, and reasonably priced service for all of my bikes. I'm always given multiple options for how to fix an issue when available, and the more expensive option is never pushed but always comes with a great explanation of potential benefits.
Efficient and friendly repair service.
Didn’t fix my bike’s issue and didn’t know what they were doing
Best place for bike repair
The mechanic's and sales people were very kind and helpful
Great job as always!
Staff very friendly & more importantly helpful…pleasure to walk in and not feel rushed..very professional
Very customer friendly tk my 16 year old daughter
Great service. All the employees are friendly and helpful.
You had what I needed. Your service was quite good. Your mechanic knocked the job out quickly and efficiently. And your communication was excellent. Cheers, guys! I'll be back.
Great service
Working with Matt has been the best LBS experience I have had - period! thanks for the help and wonderful guidance!
Everyone is friendly, and service is quick. I realize this was a holiday season, and I anticipated turnaround time would be slow. However the bike was done in less than a week, and service as usual was great
Matt B is exceptionally knowledgable and spent a LOT of time with me to select and fit my bike (Giant Defy Advanced 1M). Overall staff is very friendky, knlwedgeable and store has a good vibe. Also very good advice on accessories.
We love Bicycle Habitat. My parents, who live in NC, have purchased bikes from them as well!
I met Matt and his services and information was outstanding!
Best bike store in NYC!!!
Honestly, prices are the only thing that keep me away. Staff is fantastic, friendly and knowledgeable.
Helpful staff with deep knowledge of products on the market
Very professional and customer service oriented
Knowledgeable staff, great service!
Thank you to Chad for his help!!
Very personable members of staff who helped me pick gifts out.
The sales associates were not very friendly in the store section. But the mechanics are THE BEST! So helpful and take the time to explain the issues.
It would be great if there were a few brands of kids bikes to choose from
Loved having a woman help me find the bike I needed
good service and they know how to do their job best
This is a great bike store. No hard sell or talking down to you; just a good selection of products and advice from people who know and ride bikes themselves.
Justine, especially, was knowledgeable, super helpful and patient as I searched for a new, better bike.
I settled on a Trek FX3, which has a carbon fork and aluminum frame; so it's relatively light, yet smooth.
For my accessories, Justine also suggested quality products based on her expertise, like the Kryptonite New York Lock for a secure lock.
I am very happy with the bike I picked up and rode home today. And thankful for Bicycle Habitat providing a quality, fair-priced buying experience. Thank you!