based on 4879 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Employee was very helpful and knowledgeable.
You very good at what you do
Mechanics are great!
We were helped right away and got very useful information about bike helmets. The salesperson was also very nice about making sure the helmet was adjusted correctnly.
Great service
Great help with really nice service.
Have always had great Trek options. Provide unlimited basic service. Friendly helpful staff.
Good service.
Great customer service, even though she came from a different location she was amazing . She was very informative and helpful . The technicians there are amazing . I bought a because I got to see first hand the technician there due to the fact that they service the new bike I was going to purchase.
Very helpful and got exactly what I wanted. Thanks for everything.
Great staff and service. Literally saved our lives by noticing our brakes and chain were almost end of life.
Very expensive
Pretty reliable mechanics. My bike is running great after this last service.
Y'all have very good service and I got the perfect part for my ebike........ THANKS
Always professional and the prices are reasonable.
Team was fantastic! And Fast!
Nicest bike shop in all of NYC!
Outstanding
Experienced and friendly mechanics and staff
Friendly knowledgeable service.
Geoff was awesome - fixed my bike and helped me understand how to prevent the issue happening again - thank you!!
I feel welcome! The urgency precisely and accuracy. The definition of high quality the greatest brake. Thanks for your services!
Atch…
Customer Satisfied
1-Phone number removed.
Great customer service and that 10% perk after purchasing something is nice!
Friendly and knowledgeable staff
Mike was extremely knowledgeable and also easy to talk to, and. I felt put at ease and comfortable making a decision about buying a bike thanks to the time and effort he made. He also helped my boyfriend test a bike and remembered that detail later when I went to pick it up, which he definitely didn’t have to do since my boyfriend wasn’t looking to buy.
Very attentive staff, friendly and unpretentious (uncommon in the world of bike shops, alas). And knowledgeable and skilled, of course.
Prompt work on services! And good selection of gear
High quality brands at fair prices
Great quick service- I came in with some maintenance and they repaired it right away. I really appreciate the communication about my issue as well. Excellent.
When I picked up my bike which had tune up done over several weeks while we waited for some parts to be delivered. Once part arrived work was completed quickly. When I picked up my bike I thought maybe it would be all cleaned up. ie that it would be washed up and clean with new parts. washing bikes while annoying give so much satisfaction. I would recommend you include it as part of bike tune ups even if you charge more for the tune up.