based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice people
Fast service and order came in 2 days
Fast and good service.
Great people, always helpful and generous with their time !
You know exactly what the issue is every time and fix it very quickly.
Fast and diligent
Matt was great helping me understand the bicycles and what would be good for me.
Service was excellent! I needed help finding a new chain for my bike and people at Bicycle Habitat were very helpful in comparing and finding the best chain for me. Definitely coming again.
Professional and customer service are perfect. Very knowledgeable people
Love these guys. Sensible, knowledgable, sensitive to my budget, helpful to my son in choosing his next bike.
Great !
My bike looks great and is working exceptionally well. The team did a great job.
Great personalized service.
Matt was very helpful in finding shoes that would work with no-longer-in-production cleats!
I went to get some air for my new bike and had a few questions in regards of the tubeless bike that I had purchased, no one care to help except Tony, he was very helpful… everyone else was just interested in selling a bike … I had to remind them a few times that I had purchased the bike on their location in Brooklyn and if I had to go back to Brooklyn for a few concerns And questions because at first no one care to help. Again thanks to Tony My questions were answered.
Very friendly, professional and fast! My bike is riding great!
Professional, knowledgeable, honest
I brought my bike in for service on 6/11/2024, and wasn't notified it was ready to be picked up. When I called on 6/18 to check on it, the guy on the phone said my bike had been ready 3 days earlier. When I said I wasn't notified, he said the mechanic who worked on my bike wasn't skilled at using the computer. When I picked up the bike, there was no apology for holding my bike 3 days longer than necessary, and after paying nearly $500, no proactive explanation that there's a warranty on repairs. (I only found out there's a 30-day warranty, after I asked.) I expect more from Bicycle Habitat, especially since I've had great experiences with mechanics Tim, Adam, and Carlos.
Excellent advice and first class customer service
Very efficient and personalized experience in the bike shop! Adam is great!!
Very quick, efficient and friendly service. Fair pricing. Real bike pros.
Replaced a tube and tire. Made adjustments to the brakes which was not in the scope of the original job. Did the work while I waited. It was efficiently done. The price for parts and labor were very fair.
It's been ages since I purchased a bicycle locking device. There are many choices out there. But I was educated on what is good and what is not so good.
The time and care that I received made it easy for me to select a good one for my needs.
Price was excellent and service was great
The mechanic was very helpful when I brought my bike in for servicing. He explained that he’d do an assessment and then let me know what needed to be done. After about 10 mins he told me what he could do and how much it would cost. I had my bike back in just a couple of days. Great service!
Bar non Brilliance in customer service.
Very helpful and fast. Will definitely return for future issues.
I like the quality, location, I support small business, and they responded quickly to my needs.
Great Service! Fast! Friendly. Always confident Bicycle Habitat will take care of my Bicycle!
Very friendly staff (Jeremy?) at the desk. Informative and transparent communication every step of the way for the assessment/estimate process and prior to starting the required repairs.
They are very honest about what I do or do not need to spend money on. After many years of them letting me know that I didn’t need to spend money on services or products I was considering, when I went in another time and they insisted I did need to spend a lot of money on a repair, I totally 100% trusted them because of their past honesty. And that trust brings me back to them rather than any other bike shop.