based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledge team. Friendly and funny.
Except for Matt, the associates I encountered were hostile. The one tall guy with red hair and glasses seemed spoke down to me repeatedly and almost in a way like he was trying to humiliate me. He asked me questions and seemed to scoff if I didn’t have an answer. If I answered his question he would second guess me. I bought this bike from you for $5k two years ago and have barely ridden it and would expect that they would want to be helpful. I also watched him do the same thing to another customer.
Great service
Great expertise
Friendly
Always quick and pleasant. Love this place!
Best bike store in New York . One of a dying breed of bike stores that aren’t run like Walmart or are pushing electric bikes .
A big thanks is due to Justine. I first called the Chelsea store to inquire about a hard to find Specialized Roubaix. She was very knowledgeable and accommodating. After a test ride, she had the rear brake adjusted and kept the bike on reserve until I made a final decision. Great partner for the cycling community - thank you!
The technicians are careful and talented. The shop sources quality equipment.
Great team!
The gentleman at the store was very friendly and helped adjust my seat to make sure I was well set before I left. I’d only say that my brakes started squeaking within a day, and the front tyre was slight wobbly, so I’m not sure if something needs re-alignment!
Quick assessment, team was very approachable and fast! They were thorough with what the next steps were and made it a point to communicate across a few channels when the job was done.
I highly recommend this place.
I brought my bike in to be serviced after the caliper return spring on my old Dura-Ace broke. It meant my brakes were closed. I figured I'd get some other issues fixed as well, new back gears and a repair to my front derailer.
When I dropped the bike off, the person made it clear that they might not be able to find the Dura-Ace replacement and would suggest a new brake set. I understood and left feeling like my expectations were appropriately set.
When I came to pick up the bike, after being told the repairs were done, I found that the front brakes weren't repaired. The bike was essentially unrideable. The person helping me was understanding and tried to get an answer as to why it wasn't fixed.
Remarkably one of the mechanics just said, "yeah, we couldn't get the part". I left asking that someone please look at the brakes and tell me what a replacement could take.
When I got home, curious to know how hard the part was to find, I was able to locate the part on-line in minutes. Not long after I was emailed that they were able to find or fashion a replacement caliper and the brakes were fixed.
It would have been 'fine' at that point to get my bike back in working order but as icing on the cake I found that my rear light went missing during this process. By then I didn't have the energy to engage with your store any longer. I had to admit defeat.
I didn't expect to have people fawning over me and my bike but it was remarkable how there was a real breakdown in the lowest level of accountability.
Excellent repair service.
Love you guys! Always incredible service, so helpful and patient!
I brought my bike in for a tune-up after it hit the ground. A mechanic took care of it right away. He ran through the repairs he made. The price was fair. I'm glad that my bike is back in shape.
always great customer service, no matter how large or small the issue.
Tim is friendly and does great work
Amazing handling of warranty claim - thank you!
Friendly and helpful staff
Timely service
Truly expert, staffed by people who clearly love bicycles and pride themselves on their deep mechanical and product knowledge. Always great communication. Always friendly. Always rapid. Service is always done and delivered on schedule.
Friendly, knowledgable staff.
Matt did a tremendous job setting me up with my bike fitting. He was patient, thoughtful and very attuned to my needs; getting more comfortable for longer distance rides.
There is a really good vibe in the Chelsea shop and all the staff were friendly and helpful without any hard sell tactics.
I walked out with a better fitting bike and a better fitting helmet for more safety.
Looking forward to going back for more bike gear and services!
Amazing, thank you!
Knowledgeable, friendly, answered all my questions, took time to help!
Helpful staff got me a helmet.
good product. everything one needs. Good service. Helpful.
Awesome, knowledgable staff. Fast high quality repair service. Bicycles habitat keeps you cruising safely!
I placed my order online. When I went to pick it up, even though it was super busy, one of the staff members acknowledged me and said they would be right with me when they realized they tagged someone else to assist. The person who helped me was super attentive, and despite it being busy, I was in and out in a matter of minutes. I would highly recommend it.
I’ve been there at least 2-3 times over the past year and the level of service and expertise has been fantastic.
You guys always do the right thing for me. Much appreciated.