based on 3276 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great neighborhood bike shop. They have everything. They can do everything. Bought my daughter’s bike there. Bought my wife’s bike there. And finally, bought my new bike there.
The staff is very knowledgeable, friendly and patient
Great service -- friendly and knowledgeable!
i've had QA problems with repairs in the past. i brought a bike in for repair because the shifting was uneven. when it was returned to me, the problem wasn't solved. the repair person diagnosed it correctly the second time, requiring a new wheel. when the bike was returned to me, there was no nut or cap on the valve. I tried to ride it but the tire kept deflating. so, i had to return for the third time. ugh.
PS. The repair from last week was executed well.
The work was great, I just couldn’t figure out when I should go to which door, what the standards are for where to stand to talk to the technician, it felt like there was a code of conduct I didn’t know, which amounts to an accessibility issue, and I’m your average, middle-aged white guy.
Awesome customer service!
Not a disappointment- but very expensive for repairs. Good techs and good service- but $$$.
Courteous and timely service
Great staff, thank you for the excellent work done!
Sell cool stickers
Friendly, helpful staff.
Honest and helpful
They communicate very well what needs to happen, give clear guidance and always meet all timelines. The service is fast, efficient and always very friendly. What a pleasure doing business at bicycle habitat.
Great work tuning the bikes. Thanks!
Both times I called ahead, there were enough technicians to service my bike quickly! Everyone was very kind despite being quite busy. I'd happily come back again!
The staff was super friendly and helpful. They took their time when helping me and answered all of the questions that I had. They made my shopping experience a lot less daunting.
Very knowledgeable staff, cared about explaining to me
We were helped by three different employees and each of them was very helpful, low pressure, and didn’t make me feel rushed / answered all my questions. Thank you!
Great selection and a great team of people
Libby my sales person was amazing!!! She was knowledgeable and so helpful!!
Would highly recommend Bicycle habitat!!
I brought a new bike in just to get the tires inflated, walked out with a safety check, a quick tune up, and a rear rack installed within 20/30 mins! Friendly staff and great service!
You all were extremely quick! Rolled into the shop, told ya'll the services I needed and 40 minutes later everything was finished. Also needed some pedals and one of your employees were extremely helpful in going over a few varieties with me.
Love how knowledgeable and helpful everyone was. 10 out of 10.
They know what they’re doing. Nice guys too.
I bought my bike here and these guys always go out of their way to be helpful and do a great with any repairs i need! they aer a real bike shop! the sorted me out same day which was a life saver.
Everyone did a great job with my bike repair and explained the issues and work to be done.
You have a friendly capable staff.
Very often I am able to get fast reliable service!
Excellent service
Did a great job, no real complaints. Took a few minutes to be helped the first time I came in.