based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff knows what they are talking about and have the time and patience to do so. This is extremely rare in NYC where retail spaces are under enormous pressure to understaff and be hyper-focused on sales.
My mechanic went above and beyond. I was in for a flat and he ended up changing the tire, explaining what went wrong, and fixing the bike so that it worked even better. (And charged a nominal fee for the extra work.) Would highly recommend. Thank you!
Everything!
Very helpful and quickly and efficiently took care of my bike
Friendly and professional. Great staff.
Staff was friendly, welcoming and knowledgeable.
The staff was polite and knowledgeable, they didn’t try to gouge me for a thousand different things to do to my bike, and the repair I came in for was done quickly
Super accommodating and friendly staff. Was able to get quick service to get a new chain after mine broke while on a ride. Was fortunate to be close enough to habitat to get it changed out seamlessly, right before closing time.
Tim was helpful, informed, and competent in fixing my bike.
really fast and always great.
The mechanics seem very knowledgeable & offer all the options, & their recommendation. Also, the service was very quick. I had an annual tune up & some parts replaced & my bike was ready the next day.
Mathew, Justine and the rest of the crew are incredibly professional, courteous and knowledgeable
I purchased my bike at bicycle habitat and received excellent support in choosing my customizations. Recently, I needed some adjustments to the brakes and gears and received a very clear explanation of the service and cost, quick turnaround time, and excellent communication via text.
Everyone is helpful and knowledgeable
Always a helpful and genuine staff. Thank you
Great service.
Paid for a fix the mechanic was sure he could do, but he was not able to. Would have been far more helpful for him to be upfront about this. Especially given I’ve brought 3 bikes here in the past and purchased 1.
08:11 PM - Wednesday - 09/04/24
Your staff is always cordial and professional with me. They make me feel like I am receiving special attention -- which is a nice feeling. This comes mainly from the older staff members -- possibly one of the managers or owners. And, it certainly keeps me coming back.
Ashton Spann
Phone number removed
I am consistently impressed with your experienced, knowledgeable, and professional mechanics. Your shop staff are also always personable and knowledgeable.
I wanted to give a shout out, this time, to Adam. He thoroughly explained what was going on with my ride and tossed in morsels like this should be done once a year, for example. At no point did he try to upsell me but when I asked about upgrades, he seamlessly switched into options and explained them. He was also great with communication throughout.
I'm a total fan boi of Bicycle Habitat. Keep doing what you're doing!
Brought bike in for new tires and change a flat. Charged me for an extra tube. Front wheel needed to be reset immediately after leaving store due to brake pad rubbing. Back tire went flat 30 minutes after having it changed at the store, needed to be changed again. Will not be back.
Edwardo and the crew are the best. So appreciate the service and sales help.
The customer service is excellent. The staff is very knowledgeable and friendly. Everyone answered all my questions and seemed genuinely invested in making sure I was happy with my new bicycle -- which I am!
Staff are nice, but pricing is quite steep. I ordered a force cassette and you had it priced at $260 with an msrp of $195. I’m trying to support local bike shops instead of buying online, but 30% above msrp is just too much
Great service overall. Very informative and helpful advice from a fellow bike rider. Always friendly as well!
Your sales staff are truly phenomenal. I’ve been in two times with my young daughter and they were so good helping her feel comfortable, finding the right bike, they listened to her feedback - all the right things.
We love your trade-in program and it’s so helpful for parents to afford new bikes.
very helpful staff, patient and super responsive to questions
The friendliest, most supportive bike store!! thank you guys!
Friendly and attentive recommendations
Great customer service. The staff are kind and attentive.
Terrific service!