based on 4610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Super knowledgable and friendly. Not at all pushy and genuinely interested in meeting the customer's needs, even if that means downselling them. Great service, awesome selection of add-ons, and free bike check ups for life!
It was all good. The price was a bit high but perhaps that’s the cost of doing business in NYC.
Justine is extremely gracious and professional.
I am looking for a new bike and the person who helped me spent so much time and gave careful thought. i am not very tall, so she looked at different brands that might have extra small frames. It was really a pleasure.
Very professional and yet personal service
Very friendly Eduardo was very nice
Always take my bikes to Bicycle Habitat. I have never been disappointed.
Helpful, friendly, knowledgeable staff.
Great staff very helpful
Great bike
Many thanks
Great customer service and care for products purchased there.
The service from the team is exceptional. They really take their time with each customer and explain in detail their recommendations
Chad from the Vanderbilt location was extremely helpful and friendly, he ran outside after I’d left the store just to give me a map of the NYC bike routes. He recommended a great helmet and made me feel more confident as a casual city rider. Thank you Chad and Habitat!
Leah was the best for introducing me to “Asia fit” helmets!
The final bill was higher than the estimate. It would be helpful to have a more accurate estimate.
Friendly, helpful team
Staff were very helpful over the phone
Fast, great and knowledgeable service. Thanks.
Your people.
The problem with my bike was quickly resolved.
Friendly, quick, and reasonably-priced
Super clear and knowledgeable
I brought in a friend's loaner bike for minor repairs, fast turnaround. As well, I checked out the bike sales area, where the staff was very friendly, knowledgeable and gave me advice on buying a bike in the future. They KNOW bikes. Thanks!
Your staff is knowledgeable & services are swift and focused on safety. I trust my bike to Bicycle Habitat & have done so since the 90s. #realdeal
friendly, helpful, knowledgable
be a little friendlier
Great staff. They were super helpful in ordering a bike for me and really Patient with my timing on when I could pick up the bike. They sold me some additional accessories for the bike, but I didn’t feel like I was being sold to, if you know what I mean.
I love the bike and I’m really grateful for the” Free, minor, tuning, and adjustments” offer that was made. I’ll definitely be back!
Thanks so much!
Very helpful and friendly environment in the shop!
The people are nice, they fixed my bike, and it’s close to my house.
Everyone who works in the store is nice and friendly and really knowledgable, which makes biking really accessible to people who are just beginning. Whether you are just starting or an experienced rider, their customer service is unlike anything I've seen across the city. They take a lot of time to answer questions and give advice, which to me is just as valuable as the services and products themselves.
I dropped my bike off at Bicycle Habitat because the chain slipped off when I switched gears. I asked for a tune up at the same time. When I returned, I was told that a mechanic checked the bike and found it to be fine. I was then given the option of getting a refund on my deposit or a credit. I felt assured by the mechanic's assessment and was impressed that I wasn't charged for his time.