based on 4610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Best service ever
Friendly, knowledgeable staff. Always have a good chat in there while waiting for repairs. Helpful with questions and suggestions. Never get any kind of attitude...always pleasant.
Love how helpful, knowledgable, and friendly the staff is.
Nice people!
Friendly, prompt service. Appreciated!
Friendly and professional staff.
Helpful staff, welcoming environment and a nice selection of products.
Prompt service, friendly staff, reasonable pricing.
I am so impressed with the 5th Avenue stores customer service. I was riding my newly purchased bike up ninth street when something happened to the rear wheel, making the bike un rideable. I walked it to the 5th Avenue store and saw it was closed on Tuesdays. A staff member was talking to someone through the half opened gate and he asked me what happened. Instead of telling me to come back on Wednesday, he took the bike in and determined that a part broke and I would need a new derailer, that they would have to order. They then advocated with Giant for a warranty claim, which Giant rejected and they told me that Bycycle Habitat would honer the claim for the part and asked me to pay for the labor. Thank you Brian and Edmund!
Very helpful team!
Nice, friendly staff and good attentive service. Knowledgeable help.
Very quick service for the times I had to replace a new tyre or inner tube, the full bike check I did was also great, prices are reasonable, the staff are friendly and competent
Tim in repairs is great. He's helped me out a couple of times.
Extremely happy with the products and the service. Justine was very friendly, helpful and knowledgeable. I will definitely be back.
I bought a Linus e bike and the team did everything. They helped me exchange the bike after we saw it was too big. The team is super friendly. I think I found my local bike shop.
everyone always is friendly and fixes my problems! super knowledgeable. I will always come back to get my bike needs met
The store employee was very helpful in finding me a helmet that was both comfortable and fit properly.
Very helpful in explaining the ebike controls
We love Jeremy! Big fans. We love our bike too. But not as much as Jeremy.
Very helpful staff. Other bike shops want $30 and five days to check the tightness of a seat post. Your staff found the problem for free, and fixed it!
Nothing, really. Good staff, good service, try to do repairs and service(s) on time.
love this place, love the people, friendly, fast, and fair prices.
The staff is so friendly and responsive. The bikes we’ve gotten are very high quality. We love Brooklyn Habitat.
Quick and friendly service.
Service and history! This is THE bike shop!
Friendly and super helpful staff, great stock and if they're out of something they'll order it for you. Top marks!
Everyone is so incredibly helpful n generous n knowledgeable. They really provide individualized care n empathy whether that’s new bike purchases, accessories, installments or tune ups, I would never go anywhere else.
I’ve been to a lot of bike shops in the last few weeks, and Bicycle Habitat was by FAR the friendliest and most helpful. I went to two locations, both the one on Vanderbilt in Brooklyn and the one on 7th and 23rd in Manhattan. Justine sold me the Trek FX1 that I ended up getting, she was so knowledgeable, and she made it a really fun and enjoyable process. I will be a loyal customer for sure!
Very friendly staff!
I feel respected even as a casual rider. I'm given maintenance recommendations for my use, and not oversold on things I don't need. The service is timely and honest.