based on 3052 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have gone to B.H. for over a decade and trust everyone there. I bought my Specialized maybe 12 years ago and have had every tune up there since. I live upstate now but come into the city periodically. I was just in Brooklyn this past Sunday and had my first every and very harrowing bike accident. I am luckily unscathed but my poor bike's front wheel got bludgeoned as well as some chain damage etc. I only had a few hours to potentially get it fixed while in town and Adam at BH on Vanderbilt fixed it with so much generosity and expertise. It was close to 5pm and he didn't have to take it on. I so appreciated everything about my experience and once again, BH maintains heroic status. Thank you!
Great people. Good follow up and open about work and price.
Everyone was a delight to deal with. Super knowledgeable and friendly.
Matt and the rest of the team, are the best!
Very knowledgeable, patient and accommodating.
They answered and explained every question I had.
I’ve been to many stores in NYC, Brooklyn and Westchester……maybe some look nicer….BUT I got treated the best at Bicycle Habitat!
And a big advantage is that they carry two of the biggest brands of bikes Trek and Specialized.
Give them a try, to buy a new bike, accessories or getting yours repaired and tuned, and see what good service is all about!
Very helpful. Justine helped us this time. Matt helped us last year. Both felt very honest and straightforward. I feel like I got a good deal, and the support I needed to make a decision on a big purchase.
Very happy with the pleasant customer service and the fast & immediate attention to my repair needs
The team at Bicycle Habitat were super knowledgable with my very specific and unusual bike problem. They brainstormed with me to help solve it, and offered spare bits and bobs to help me try different solutions on my own. It was a great collaboration and they really went above and beyond!
Staff was very friendly and informative!
Friendly, knowledgeable, honest, great selection and high quality. trustworthy!
Everyone was super friendly and helpful! They took the time to really listen and customize offerings to our needs.
Nice selection and, if not normally carried in the store, can be ordered online and shipped to the store for pickup.
Personal service, without any pushy sales tactics.
Great service -- really appreciated the chance to repair instead of buying new...better for planet and wallet. And the repair work was done quickly and reasonably.
Great customer service. I came in looking for a first bike for my 5 year old. I was shown every option. I appreciated the sale bikes since I'm on a budget. They took care to make sure the bike was good to go before we brought it home. Appreciate their attentive service.
Knowledge and friendliness is the staff.
Bicycle Habitat is everything you could possibly want from your local bike shop. Efficient and reasonably priced service from friendly and knowledgeable staff—it just doesn't get any better!
Efficient and hepful
Always treated with respect, they do a great job and never try to upsell me, and I'm in and out in a timely manner. I go there for all my service needs.
Excellent mechanics who fixed my bike problems.
Our family has been shopping at Bicycle Habitat for years. We have always been treated with respect and helpfulness. My most recent experience, last week, was like the others where the staff was helpful and after asking for details of what I was looking for, went out of their way to find something that met my needs. I recommend their services to anyone.
Appreciate the friendliness and attentiveness of Bicycle Habitat staff. Thank you for everything!
Quality, friendliness and knowledge
Every time I bring my back here for service it’s like I get a whole new bike when they’re all done! This time the talented mechanics were able to help me fix a looooong term problem and I’m so grateful!
Friendly, knowledgeable people. Fast service.
Love that you have 26x1.5 tires in stock!!
Easy to talk to the mechanic. Friendly environment where the staff was talkative and helpful. Good recommendations for products: saddle and chain lube
Staff are friendly, easy to talk with. They have a highly methodical approach toward getting things just right.
Always very friendly and very attentive service at BH Vanderbilt..
The communication is great and everybody does a good job. Thank you for always taking such good care of me.
Outstanding Team!
Great knowledge of the Bicycles!
A lot of patience!
Strongly recommend :)