based on 4878 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Eduardo and his team are knowledgeable and helpful, the shop had the items I need readily available, and the location is convenient for offices in NoMad.
I ordered a bike from Trek/Electra to be assembled by Bicycle Habitat. One of the pedals arrived with a factory defect and rather than contact Trek for a replacement different ones were installed and I was charged for these pedals instead. I then asked BH to open a ticket with Trek, but nothing seems to have come of this.
Brian was professional, thoughtful, knowledgeable, and kind. He was just so awesome. My son’s new bike is incredible and he is thrilled. He also helped me pick out a scooter and helmet for my daughter who has special needs. Dude is the bomb and the store is great.
Charged me 30$ for a rear flat tire.
Have a changing room
My new Trek women's bike is great.
The folks who helped us were lovely! Thank you to the woman who helped us (I don't remember her name- apologies! She had glasses) and the mechanic, Cinco was awesome and gave my son some great recommendations.
Quick turnaround and great service
Amazing customer service
Friendly, courteous, prompt getting my bike tuned up. I am really impressed with you guys.
Professional and friendly service
Communication about parts being delayed/back ordered would have been helpful for managing my own expectations.
Personal, helpful, your employees care about helping
The personalized customer service.
The team at Bicycle Habitat was excellent and the made 2 recommendations of maintenance I would not have been aware of so they were thorough, but ere not overselling extra service and I like that.
Friendly and helpful people.
Quick snd efficient service.
I was great to reunite with this shop. I haven’t been there in a while. Always loved the way they treat everyone that comes into the shop. Always friendly and helpful. The atmosphere is always welcoming. The prices and products are great. Sales and service department staff are very helpful and knowledgeable about cycling. They make cycling exciting.
Absolutely no disappointment at all!
Service was excellent.
Polite, friendly and knowledgable customer care
Quality work. Friendly (very) Knowledgeable staff.
I came by after 5:30pm on a Monday and my repair/brake replacement was completed before closing at 7pm. The tech was helpful, knowledgeable and willing to hear my experience to help better diagnose and fix the problems. Thanks!
Although it was a somewhat busy Sunday afternoon, I think test riding and then purchasing a bike should get better attention than I received.
The bike assembling was excellent. The test ride setup was great. The purchasing of the bike was disappointing.
Good advice, honest approach to upgrading brakes before selling a bike that had the bad COVID specs. Patience.
Wide range of products & services offered for great prices!
Walked in with no bike knowledge whatsoever and felt assisted and supported all the time. Walked out with the perfect bike.
Very knowledge, helpful and friendly team. Made me feel at home buying a great specialized road bike. Excited to have a new bike shop.
Everyone at the store seems great, but projects tend to expand when I bring in and cost me more than I expected. Not sure if there's a way to do the full assessments earlier, but that would help prepare the customer for what's in store.
Habitat's personnel are always knowledgeable, reliable, and professional. The bikes and equipment are top-notch. I've always had positive experiences with purchases and repairs at Habitat.