based on 4610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fastness and efficacity
I showed up five minutes before closing time Saturday, and the technician cheerfully dealt with my problem on the spot.
The team on Vanderbilt are knowledgeable and professional, while also being approachable and easy to discuss whatever issues I may have or questions I may have. Courteous and polite & good service. What’s not to like?
Great service!
Bought a nee bike and refurbished an old one.
Sales was terriffic and service personal are the best.
Had a great experience buying my first gravel bike. As a distance runner dealing with an injury, I was in the market for an entry-level bike that could get some good miles in. The team at Bicycle Habitat helped me chose between a few options, and gave ample time for test rides.
Great experience, and will be back.
Every thing was very good
Excelente servicio !!!
It was fine - I don't give the highest
Super fast turnaround! Thanks!
You didn't just fix it, you took time to understand why it was important to me, and then more time to explain what you did, and set my expectations really well. 10/10, might actually sabotage my bike so I can come back again.
Mike was super helpful and very knowledgeable when I took my bike in for a tune up.
The sales reps (Josh and Matt) were very helpful. Both were very knowledgeable and gave me good advice on the tires (Continental Grand Prix 5000 AS TR). I am very pleased with the tires.
Everyone at Brooklyn Bicycle Habitat was very helpful and professional.
They know their stuff and it's the only place I go to for riding supplies.
A well stocked shop with good karma.
Justine is the best
Great service from Eduardo and team!!
nice, knowledgeable staff helping make good buying decisions
love yall but something about paying $100 for a flat fix and tire replacement dont sit right with me...
Best customer service ever!
Great service and personable staff
Very awesome and helpful bike shop!
They put my bike chain on and did not even bother to oil it or check that the bike did not skip I returned he dismissed my complaint blaming it on something else even though you can see the dryness of the new chain
wonderful shop- attentive, efficient and outstanding service.
Marked up a drivetrain cleaning 50% then said the mechanic had it do a couple extra things. Those couple extra things were cleaning the bike (it wasn’t cleaned) and tightening the front stack (wasn’t loose). They brought the price back down to the $80 price but still left a terrible taste in my mouth.
I like that I can walk in with a problem and get it fixed in 10 minutes by trustworthy people who charge a fair price. The support for long term customers is really what I love about this store.
the staff - friendly and so helpful
they work fast and make you feel comfortable in the space
they explain everything very clearly - never felt pressured or that I was just an occasional rider
Great services, knowledgable & a friendly staff.
Thumbs up for ya’ll!
PSiqueira
For me having a reliable neighborhood bike shop with quick turn-around service is just great. They also have plenty of accessories/equipment if you need something day of. All in all highly recommend.
Tons of bikes and merchandise in-store. Repair shop is fast, efficient, and competitively priced.
Libby was super helpful and friendly, thanks so much!